Sr Analyst Fraud Analytics (US Digital & Emerging Trends)

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Line of Business:
Financial Crimes & Fraud Mgmt
Job Description:

The Senior Analyst Fraud Analytics (US Digital & Emerging Trends) develops and monitors fraud rules while balancing the impact to operational teams and the customer experience. This role also involves data preparation, reporting as well as informing business requirements on products/processes.

The Senior Analyst Fraud Analytics (US Digital & Emerging Trends) applies analytical and technical skills leveraging sophisticated tools/detection systems. The Senior Analyst North American Fraud Analytics performs detailed and timely analysis of fraud.

This is a Remote Opportunity

Monday- Friday

8:00am to 5:00pm

You must be work authorized in the United States without the need for employer sponsorship

Depth & Scope:

• Conducts analysis on customer, account and transactional data to create segmentation and develop fraud rules/strategies while balancing the impact to operational teams and the customer experience

• Accountable for loss targets and the customer experience generated by fraud strategies

• Monitors and adjusts existing detection strategies to ensure continued effectiveness

• Creates management reporting for fraud metrics, strategy performance and trends analysis

• Prepares data and reporting and informs business requirements on products/processes

• Maintains ongoing processes and data updates

• Acts as a subject matter expert and represents the team at system/project meetings as well as industry forums

• Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors

Education & Experience:

• Bachelor's degree in a numerate discipline e.g. Math, Statistics, Business required

• 2-4 years or internships/co-op work experience in analytical capacity

• Experience in fraud management - asset

• Proficient with data extraction/mining tools: SQL - required, Knowledge Seeker - asset, SAS - asset

• Proficient with Microsoft Office applications; Advanced Excel

• Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required

• Conceptual thinker; ability to wade through data and arrive at conclusions

• Strong interpersonal skills; comfortable interacting with team members of all levels

• Strong communication and presentation skills. Ability to communicate complex analysis into technical and non-technical terms (written and verbally)

• Ability to take initiative and work independently under tight timelines

• Strong team collaboration skills

• Ability to effectively manage multiple projects and priorities simultaneously

Customer Accountabilities:

• Understands and supports the Bank's Customer Service Strategy

• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders

• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity

• Models quality service delivery at every interaction

• Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities:

• Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience

• Participates fully as a member of the team and contribute to a positive work environment

• May provide leadership, training, and guidance to other team members

• Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest

• Actively shares information and knowledge, and proactively learn from the expertise of others

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.