Store Supervisor- Flourtown, PA

TD Bank

4.1

(21)

Flourtown, PA

Why you should apply for a job to TD Bank:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 81% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 76% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one
  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive
  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team
  • #3161732

    Position summary

    ry Customer and colleague experiences

    • Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service

      and advice activities and/or solutions while maintaining compliance and regulatory guidelines

    • Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities

    • Work focus time horizon is generally short term with low to moderate risk

    • Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers

    • Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety

    • Demonstrates proficiency with instructing others in performing a variety of transactions; performs advice functions including account openings and consumer loans

    • Requires knowledge and understanding of a range of products, services, and processes to have ownership/oversight of simple to complex daily branch administrative duties to include operational excellence and Customer resolution

    • Provides day-to-day team leadership, work direction, coaching to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in Store cash controls and procedures as well as regulatory guidelines

    • Coaches Teller and platform team on financial transactions, Customer experience, effective referral opportunities and operational excellence

    • Supervises activities related to the Teller line and platform from Operations, Customer Experience and advice activities; including Teller and platform Coaching and performing effective lobby leadership

    • Partners with Store Leadership to achieve both Store and individual performance metrics

    Qualifications

    Education & Experience:

    • 2 year degree or equivalent experience

    • 2+ years related experience required

    • Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service Representative and Teller experience

    • Proven ability to meet and exceed Customers' expectations

    • Strong organization skills to handle multiple tasks in a fast-paced environment

    • Effective verbal and written communication skills

    • Application of sound judgment in making decisions

    • Demonstrated vault management and drawer settlement competency in accordance with Teller Operational Standards

    • Sound judgment in decision making and problem solving

    • Ability to multi-task and maintain order in the Store

    • Good working knowledge of Outlook, Lotus Notes, Word and Excel

    • Strong working knowledge of all operational systems and databases

    • Ability to supervise and lead others

    • Ability to provide community services

    • Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

    • Notary License (preferred)

    Company Overview

    Our Values

    At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

    Making Your Well-being a Priority

    A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

    How We Work

    At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community to experience our culture of care.

    Who We Are

    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

    Inclusiveness

    Our Commitment to Diversity, Equity, and Inclusion

    At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

    Accommodation

    If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    How We're Helping Make an Impact in Communities

    TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

    We look forward to hearing from you!

    Why you should apply for a job to TD Bank:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 81% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 76% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one
  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive
  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team