Store Supervisor - Metropole

TD Bank



Washington, DC


Position summary

Depth & Scope:

  • Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store
    objectives that result in legendary Customer and colleague experiences
  • Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service
    and advice activities and/or solutions while maintaining compliance and regulatory guidelines
  • Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
  • Work focus time horizon is generally short term with low to moderate risk
  • Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers
  • Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
  • Demonstrates proficiency with instructing others in performing a variety of transactions; performs advice functions including account openings and consumer loans
  • Requires knowledge and understanding of a range of products, services, and processes to have ownership/oversight of simple to complex daily branch administrative duties to include operational excellence and Customer resolution
  • Provides day-to-day team leadership, work direction, coaching to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in Store cash controls and procedures as well as regulatory guidelines
  • Coaches Teller and platform team on financial transactions, Customer experience, effective referral opportunities and operational excellence
  • Supervises activities related to the Teller line and platform from Operations, Customer Experience and advice activities; including Teller and platform Coaching and performing effective lobby leadership
  • Partners with Store Leadership to achieve both Store and individual performance metrics

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@ . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Why you should apply for a job to TD Bank:

  • 4.8/5 in supportive management

  • 81% say women are treated fairly and equally to men

  • 76% would recommend this company to other women

  • 76% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one

  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive

  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team