TDS Operations Analyst III (US) - MBS Operations

TD Bank

4.1

(21)

New York, NY

Why you should apply for a job to TD Bank:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 81% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 76% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one
  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive
  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team
  • #R_1352607

    Position summary

    our recruiter who can provide you more specific details for this role

    Job Description:

    Preferred Qualifications:

    Company Overview

    TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients. The firm works with clients around the world, focusing selectively and strategically on the key financial centers: Toronto, Montreal, Calgary, Vancouver, New York, London, Singapore and Tokyo. https://www.td.com

    Department Overview

    Global Operations and Business Services is a diverse and dynamic group of individuals, whose varied talents and experiences enable us to provide critical infrastructure services that support and/or control the trading, investment, and corporate banking functions of TD Securities. We are committed to innovation with purpose, execution with excellence, and continually improving the employee value proposition. We foster a culture of diversity, inclusion, and community giving. Our dynamic team is divided into five main functional areas: Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, and Change Delivery.

    The Global Operations team partners with the front office and other groups globally to mitigate risk and deliver world class service to our global client base. They provide operational support and control functions across the trade lifecycle. The team is heavily involved in new product initiatives and process improvements to streamline our support model. They take great pride in ensuring controls are being continuously reviewed and updated while focusing on the customer at every point of contact.

    The Fixed Operations team strives to create efficiency, improve client service levels and reduce operational risk.

    If you are industrious, collaborative, innovative, and enjoy visionary thinking, while also maintaining a commercial view on the market, joining our team could be an ideal opportunity for you.

    Responsibilities:

    • RTTM (FICC), TBA Allocations, TBA Netting, Pool Netting and the Specified Pool Markets

    • Client trade allocations, trade confirmations, new account requests along with the identification and resolution of day-to-day issues

    • Resolving trade Dk's, fails, and open items

    • Support MBS sales and trading desk consisting of heavy interaction with customer accounts and facilitating the allocation of money manager sub-accounts for client type trading

    • The individual will be required to establish close working relationships with the Trading Desk, Sales Desk, Clearance, Technology, Credit, Legal & Compliance and Trade Accounting

    • Ensure clarity and urgency in managing issues and queries

    • Build strong relationships and work collaboratively within Global Operations and Business Services teams including settlements, new accounts, reference data and change delivery to support the growing Fixed Income business

    Qualifications:

    • 5+ years relevant experience and/or post-graduate degree and/or certifications

    • Team player, collaborate with others teams, encourages other team members to participate and acknowledges the contributions of others.

    • Able to work in a fast pace, deadline sensitive environment and possess good communication skills

    • A self-starter who is comfortable in a complex role that interfaces regularly with clients, front office, technology, finance, and trade support teams

    • A mindset of critical thinking, risk management and understanding the needs of TDS's clients and internal business partners

    • Strong judgement and problem solving - Thinks ahead, anticipates questions, finds alternative solutions and identifies clear objectives

    • Confident with strong communication skills and an ability to articulate complex issues in a concise manner

    • Strong knowledge of MS Office Excel, Word and PowerPoint a plus

    • Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus

    • May operate as a working lead on initiatives as assigned

    • May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.

    • Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions

    • Ability to support multiple functions within the broader businesses

    • Has knowledge of Fixed Income Mortgage Backed Securities trade life cycle management

    • Knowledge of Broadridge MBSE and TBA allocations a plus

    • Knowledge of Broadridge Impact/NAPE systems a plus

    Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve and creating an environment where every employee has the opportunity to reach her/his potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

    The TDS Operations Analyst III will act as a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Executes on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhances management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitates the implementation of policies/processes and/or initiatives to meet functional objectives.

    Depth & Scope:

    • Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)

    • Experienced level of the role with general business and operational knowledge or related skills required

    • Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact

    • Identifies and investigates non-standard operational/reporting/ process issues

    • Provides recommendations or escalates issues to appropriate area

    • Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise

    • Requires working professional level knowledge of the functional area and/or business areas supported

    • Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus

    • May operate as a working lead on initiatives as assigned

    • May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.

    • Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions

    • Ability to support multiple functions within the broader businesses

    Education & Experience:

    • Undergraduate degree/ college diploma

    • 5+ years relevant experience and/or post-graduate degree and/or certifications

    • Solid knowledge of key functional areas

    • Knowledge of products traded

    • Knowledge of current and emerging competitor and market trends

    • Knowledge of risk management environment, standards and regulations

    • Knowledge of project/program support, planning and implementation

    • Ability to exercise sound judgement in making decisions

    • Ability to communicate effectively in both oral and written form

    • Ability to work collaboratively and build relationships

    • Knowledge of systems interfaces, payment and funding processes, compensation rules, and regulatory issues

    • Skill in using analytical software tools, data analysis methods and reporting techniques

    • Skill in using computer applications including MS Office

    • Ability to analyze, organize and prioritize work while meeting multiple deadlines

    • Ability to work successfully as a member of a team and independently

    • Ability to handle confidential information with discretion

    Customer Accountabilities:

    • Provides deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function

    • Identifies, documents, and investigates processes/exceptions arising from transactions/processes beyond first level operations service delivery

    • Leads work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies

    • Acts as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives

    • Communicates project status and provide timely escalation of issues to senior management to ensure project objectives are met

    • Contributes to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies

    • Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations

    • Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups

    • Provides upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate

    • Maintains and develops working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process

    • Works closely with other internal bank partners to ensure all clients' needs are met

    Shareholder Accountabilities:

    • Supports the timely and accurate completion of business processes and procedures according to SLA requirements

    • Develops and/or implements standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness

    • Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures

    • Consistently exercises discretion in managing correspondence, information and all matters of confidentiality

    • Analyzes service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives

    • Contributes to the development/delivery of presentations/ communications to management or broader audiences

    • Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

    • Supports change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes

    • Assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

    Employee/Team Accountabilities:

    • Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest

    • Provides thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function

    • Participates in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services

    • Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

    • Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

    • Leads, motivates and develops relationships with internal and external business partners/ stakeholders to develop productive working relationships

    • Contributes to a fair, positive and equitable environment that supports a diverse workforce

    • Acts as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

    Physical Requirements:

    Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

    • Domestic Travel - Occasional

    • International Travel - Never

    • Performing sedentary work - Continuous

    • Performing multiple tasks - Continuous

    • Operating standard office equipment - Continuous

    • Responding quickly to sounds - Occasional

    • Sitting - Continuous

    • Standing - Occasional

    • Walking - Occasional

    • Moving safely in confined spaces - Occasional

    • Lifting/Carrying (under 25 lbs.) - Occasional

    • Lifting/Carrying (over 25 lbs.) - Never

    • Squatting - Occasional

    • Bending - Occasional

    • Kneeling - Never

    • Crawling - Never

    • Climbing - Never

    • Reaching overhead - Never

    • Reaching forward - Occasional

    • Pushing - Never

    • Pulling - Never

    • Twisting - Never

    • Concentrating for long periods of time - Continuous

    • Applying common sense to deal with problems involving standardized situations - Continuous

    • Reading, writing and comprehending instructions - Continuous

    • Adding, subtracting, multiplying and dividing - Continuous

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

    Who We Are

    TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

    Our Total Rewards Package
    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

    Additional Information:
    We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

    Colleague Development
    If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

    Training & Onboarding
    We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

    Interview Process
    We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Why you should apply for a job to TD Bank:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 81% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 76% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one
  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive
  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team