Director Cloud

Position Overview

Plan, organize and manage the efficient operation of all Cloud Hosting platforms (Private and Public Cloud) and all related technology and processes in support of the North American business operations. This is achieved through the effective orchestration of people, processes, technology and service providers. 

Develop and maintain collaborative, robust relationships with key business stakeholders and peer IT leaders in North America and at the Group level. The Director of Cloud will drive compliance and ensure adherence to ITIL Governance frameworks.  Drive Operational Compliance by providing guidance, coordination, and reporting of audit and security remediation activities.

Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Accountable for setting clear and compelling strategy for North American Cloud Hosting and manage budget related to capital and ongoing operating cost
• Manage vendor/carrier strategy and execution 
• Build and maintain appropriate and effective business relationships to ensure understanding of business requirements and future plans 
• Manage Level 2 and Level 3 support issues including major incident management
• Manage all Cloud invoice processing and work with the Accounts Payable department to ensure timely payment within corporate guidelines
• Build, develop, mentor, and manage the team’s capabilities. 
• Identify and facilitate operational efficiency improvements by establishing appropriate risk mitigation strategies and implementing service improvement plans
• Develop knowledge base to enable effective issue management and resolution within Level 1, 2 & 3 support including a repository of architectural and technical documentation
• Manage design and implementation of DR and failover capabilities
• Manage OCC Support for NA including monitoring, ticket management, outages, Level 1 support, etc.

Job Requirements

• Expert with multiple databases and computing environments
• 15 years experience with a minimum of
• 5 years in a leadership role
• Mentoring and training of colleagues
• Servant leadership approach
• Ability to inspire others to achieve Rentokil Initial’s objectives and to hold them accountable for high standards of performance.
• Take care of the team.
• Gain the hearts and minds of others to gain loyalty to the vision.
• Highlight the successes and achievements of the team.
• Develop confidence, presence, and influence across the team and wider business.
• Protect and promote the team and its reputation within the larger organization.
• Take active steps to obtain the necessary personnel, resources, training, and information for the group.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

• Sitting for long periods of time while using office equipment such as computers, phones and etc.

• Fingering and Repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to**:**

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

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