Region / Function: North America / IT
Reports To: VP, Digital Products
ITLT, All North America IT teams, IT Business Partners, PMO, Group products team, external vendors/partners related to supported products, appropriate North America functional teams
This role leads development of one or more digital products and services. Responsible for development, delivery, and support of the digital product(s). He/she will work closely with IT PMO, business partners, and others in IT to provide quality digital solutions to meet business needs.
Key Performance Indicators:
Product delivery metrics – (velocity, code coverage, code stability, vulnerability, actual security incident, defects, etc.)
Service level performance metrics – (reliability, availability, maintainability, etc.)
Problem resolution & RCA
Colleague retention and engagement
Meet CapEx/ OpEx utilization target
Develop and maintain digital product roadmap (at least 1 year out)
Principal Duties and Responsibilities:
Work closely with the VP of Digital Products, business partners, IT PMO and other stakeholders (QA, operation, etc.) to deliver quality digital products to meet business and operational needs
Building and managing high-performing product teams (direct reports, indirect reports, and third-party service providers) that are fully accountable for delivering and supporting quality digital products
Responsible for managing and coordinating analysis, design, development, testing, and maintenance of software and applications (SDLC)
Identify key metrics (KPIs) for new features and socialize at all levels from within product team, to tech delivery partners, to IT executive leadership team
Develop software with security-first and mindset
Implement shift-left strategy for quality improvement
Define the digital strategy, vision, and roadmap in alignment with business goals. Support developing a 3-year product roadmap.
Help senior IT leadership with building Annual Operating Plan
Develop short and long-range product and service strategies and plans. Oversees the execution of operating plans (within budget) for specified areas of product responsibility.
Develop operational policies to ensure competitive advantage in requirements gathering, design, development, testing, implementation and maintenance of software solutions.
Responsible developing and maintaining runbooks/documentations for product support
Overseeing the maintenance to existing applications (non-future state) where needed
15+ years of software/application development experience
8-10 years of IT management experience developing and delivering digital products.
5+ years’ experience managing multiple people leaders (manager and sr. manager)
Has worked in three or more of the following IT functions: Application Development, Application Support, Application Architecture, Service Delivery, COTS software/vendor management.
Required Leadership Traits and Characteristics:
Excellent written, presentation and verbal communication skills
Collaborative and servant leader
Foster inclusive culture
Communicate effectively with your team, peers and stakeholders (business, external vendors etc.).
Problem solving/RCA (root cause analysis), and proactive (prevent issue proactively) mindset.
Develops employees through training and development opportunities; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies
Building & fostering relationships across digital product teams
Formal Education, Qualifications or Training:
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Incumbent is required to have:
Incumbent will be subject to:
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Maternity leave coaching
Unconscious bias training
Remote work policy
Part time policy
Short term disability
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