Office Manager

Region / Function: North America / FOS
Location: Atlanta Ga.
Reports To: Mr. Mosquito Business Development
Key Relationships: A/R Specialist, Customer Service Reps, Branch Manager, Sales Reps

Job Summary:

Manages office associates and directs daily operations within the stand alone business unit.. These include, but are not limited to, maintaining supplies for office and technicians, customer service,
account reviews, accounts payable/receivable, customer retention, reporting, sales audits and standard office operations such as flow of correspondence, filing, requisition of supplies, and other clerical services. Directly supervises three or more associates.

Key Performance Indicators:
● A/R to company policy
● Customer NPS
● Colleague retention
● Principal Duties and Responsibilities
● Manages team of stand alone business unit front office associates, creating a positive
working environment and providing high levels of customer service.
● Coordinates, evaluates and revises office procedures as appropriate, and/or devises new
processes and forms to improve efficiency of work flow.
● Manages the processes pertaining to invoice payments, PCard reconciliation, damage claim
payments and maintenance of databases.
● Troubleshoots any and all customer issues and questions.
● Plans and organizes weekly management meetings and quarterly all staff meetings.
● Gathers and analyzes sales, inventory and other reports as needed
● Assist with tracking budget to achieve business goals.

CANDIDATE SUMMARY:
Required Experience
● Generally 5 years of experience in related field
● 1-2 years management experience required
● Ability to effectively lead and develop a team of individuals
● Ability to be flexible given a dynamic and fast-paced work environment
● Skill in organization and planning techniques
● Skill in written and verbal communication
● Skill with time management and prioritization of multiple tasks
● Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
● Skill with Photoshop Software
● Skill with web-based applications

Required Leadership Traits and Characteristics
● 1-2 years management experience required
Formal Education, Qualifications or Training
● Bachelor’s degree or equivalent combination of education and experience
 

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Terminix companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

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