of client satisfaction.
Service Standards: Establish and enforce service standards and protocols for front of house staff to follow, ensuring consistent high level of service for all client interactions.
Workflow Management: Efficiently manage the flow of clients or customers to enhance the client experience.
Conflict Resolution: Handle client complaints and conflicts professionally, seeking prompt resolution and escalate when necessary.
Communication: Ensure there is effective and clear communication between front of house operatives and all other support functions ensuring a seamless client experience.
Quality Control: Conduct regular inspections and audits of front of house and client meeting areas to maintain cleanliness, organization, and adherence to service standards.
Data Analysis: Utilize data and feedback to identify trends and areas for improvement, implementing changes as needed.
Experience: Previous experience in a client-facing role within the front-of-house operations or hospitality industry is essential.
Leadership Skills: Strong leadership and team management capability.
Communication: Excellent communication and interpersonal skills to interact effectively with clients, staff, and stakeholders.
Customer-Centric: A deep understanding and commitment to delivering exceptional client service.
Problem-Solving: Strong problem-solving skills and the ability to handle challenging client situations.
Attention to Detail: Pay close attention to detail to maintain high-quality service standards.
Adaptability: Ability to adapt to changing client needs and operational requirements.
Organizational Skills: Effective organizational and multitasking skills to manage a busy front of house environment.
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here .
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.