Core Operations - Corporate Actions Analyst

Capital Group


London, United Kingdom

Why you should apply for a job to Capital Group:

  • 4.2/5 in overall job satisfaction

  • 4.5/5 in supportive management

  • 84% say women are treated fairly and equally to men

  • 91% would recommend this company to other women

  • 87% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Parental leave, and a Parental transition schedule where parents can work part-time up to six months after bringing home a child.

  • Flexible schedule can be adjusted to fit personal needs, depending on line of business and role.

  • 2-for-1 matching gifts for charitable contributions, with additional 3-for-1 matching gifts for select organizations.

  • #9680_JR707

    Position summary

    About Core Ops Corporate Actions, Analysts:

    As a Core Ops Analyst, you will perform complex preparation, and serve as a primary reviewer of the team's responsibilities and deliverables across various levels of complexity. You will apply experience and judgement to analyze unexpected variances, identify the appropriate course of action, determine who should be involved in resolving the issue, and implementing solutions. You will play a key role in training and developing other team members and collaborates across stakeholders to determine the appropriate course of action. You are expected to demonstrate a growth mindset and proactively identify, recommend, and implement ideas for continuous improvement with oversight from management. You may lead small to moderately sized internal or external projects.

    Role summary:

    Demonstrates in-depth knowledge of the team's activities and obtains guidance from management, as needed. Serves as primary reviewer or the team's deliverables and may prepare more complex responsibilities. Mitigates risks. Applies knowledge, experience, sound judgement, and business acumen, to analyze, assess, recommend, and implement solutions in a timely manner with oversight from management, as necessary. Operates as a technical subject matter expert for their area and serves as key trainer and developer of other team members including providing feedback to others on the quality of their work product. Collaborates with other Investment Operations departments, and internal and external stakeholders, which could include vendors, custodian banks, traders, members of the Investment Group or Distribution teams to diagnose and resolve issues. Directly engages the Investment Group and Trading to strengthen working relationships, anticipates needs, and offers solutions. Acts as a liaison with the Investment Group, other business groups, and stakeholders to understand corporate action event details and impacts. Researches, executes investment group decisions, and processes corporate action activity in a timely, accurate and complete manner - ensuring accounting, operations, and valuation accurately reflect corporate action activity across the globe. Performs and/or monitors more complex accounting and operational duties for investment vehicles. Promotes a collaborative and positive work environment and operates as technical subject matter expert within team. Identifies, recommends, and participates in continuous improvement activities.

    Primary responsibilities/essential functions:

    • Core Production Responsibilities: Plays a key oversight role within a given team to ensure all deliverables are completed accurately and timely, including working with team members and with a wide range of stakeholders to understand issues of all complexities. Specific responsibilities include:

      • Prepares highly complex activity and reviews work (end to end), often requiring manual intervention, and broad upstream and downstream consideration of impacts such as trading, valuation, NAV, and financial reporting. Overall STP processing rate is low, creating high levels of risk/exposure in processing environment.

      • With respect to The Capital System, monitors assigned standard and complex events to ensure instructions are provided to appropriate parties prior to deadline and provides oversight by reviewing instructions submitted by other associates. Anticipates and resolves potential processing issues.

      • Analyzes impact of corporate action events, reaching out to impacted groups for input.

      • Communicates with Investment Group to provide investment options and request recommendations.

      • Executes investment decisions on corporate action events and works with other business units to provide event instructions and verify compliance with guidelines, regulatory rules, tax consequences and other restrictions.

      • Works with necessary teams on the processing of corporate action events that require order entry, eligibility criteria, and Action List rating activity.

      • Leverages relationships and trust with the Investment Group and Trading by soliciting input to improve processes and resolve operational issues.

      • Utilizes experience to answer complex and unusual inquiries from the Investment Groups and Trading.

      • Researches and analyzes issues of all complexity. Assesses impacts and recommends solutions, including determining needs for broader communication and collaboration.

      • Delegates, provides oversight and coaching to other associates on the research and resolution of issues of basic to moderate complexity.

      • Plays an important role in the ongoing maintenance and strengthening of the control environment by identifying the root cause of issues to determine potential controls or process improvements

      • Analyzes various reports/data and implements appropriate action to resolve exceptions between internal and external systems.

      • Assesses and tracks vendor performance against key performance indicators to ensure adherence to accuracy and timeliness standards as set forth in the service level agreements. Escalates issues to Leads and Managers

      • Leads the technical training of other associates. Develops training plans for new associates, and provides feedback on associate performance and development needs

      • Performs additional responsibilities, as needed

    • Knowledge and Expertise: Develops, broadens, and applies knowledge, skills, experience, and sound judgement to analyze, formulate, resolve, and escalate complex/ambiguous challenges.

      • Possesses deep subject matter expertise in the domain of the specific team's responsibilities.

      • Develops a working knowledge of upstream and downstream processes and systems to enable effective collaboration and issue resolution

      • Possesses a deep expertise on the core technology platforms (internal and external) used in the team

      • Demonstrates working knowledge of Capital System, Investment process, and range of investors and investment offerings to enable effective issue resolution.

    Ad hoc or Project Responsibilities: Develops credibility and strong working relationships by partnering and collaborating with other associates, teams, and internal and external stakeholders to develop recommendations for cross functional solutions and enable the launch of new products and services.

    Projects and Initiatives

    • Leads small to moderately sized projects and/or serves as a team member for large/complex projects

    • Participates in and drives continuous improvement initiatives within the team (from ideation to implementation) to achieve straight through processing, improve efficiency and effectiveness, and create capacity to focus on more complex and ambiguous issues (e.g., recommendations on process, ways of working, systems, priorities, etc.)

    • Collaborates with leads and management to establish project plan and processes based on defined business initiatives. Sets milestones and target dates, assigns tasks, and allocates resources to ensure timeliness of delivery

    • Identifies and addresses impacts, and communicates updates to managers and stakeholders

    • In collaboration with the Lead, applies experience to make recommendations on workload allocation across the team

    • Interacts and oversees relationships with a variety of internal and external parties (i.e., accountants, consultants, auditors, outsourcing providers) to ensure that questions and issues are addressed using the appropriate level of confidentiality, when necessary

    • Consults with and provides guidance on operational issues and technical questions

    Specific activities could include:

    • Support CG's investment strategies by developing an understanding of corporate action requirements, assessing process and system impacts, developing solutions, and supporting team and department readiness including participating or leading testing and training.

    • Partner with IT and other teams to design system enhancements, develop testing scenarios, update relevant procedures and processes, and ensure readiness of team to adopt changes, including training.

    • Understand impacts of regulatory requirement changes to team and department operations and systems and actively participate in working groups or project teams to solution.

    • Represent your team in cross functional working groups to enable department and team readiness for the launch of new capabilities, products, and systems.

    Required Skills/Abilities:

    • Strong analytical and problem-solving capabilities. Able to assess issues, identify potential solutions, and implement changes/improvements to achieve the right outcomes and that have tangible and impactful implications for the business. For complex/ambiguous issues, work with Lead Analyst on best course of action

    • Proactively identify opportunities and drive implementation with oversight as needed. Effectively lead and manage process and procedural changes.

    • Strong business acumen to understand and anticipate business needs/requirements. Demonstrates existing knowledge of, or ability to quickly assimilate to, Capital Group-specific practices and knowledge (e.g., knowledge of the investment management industry as it relates to Capital Group's various lines of business, investment mandates, investment vehicle structures, investment operations, and reporting and regulatory environment. Exhibits and shares knowledge in policies, practices, trends, technology, and information affecting the department/business area)

    • Self-driven (e.g., independently manage workload and achieve target outcomes)

    • Work effectively across internal and external stakeholder groups with the appropriate level of urgency to solve issues and deliver outcomes in a timely manner

    • Strong collaboration skills, working within and across teams and stakeholder groups to proactively develop strong working relationships

    • Excellent written and verbal communications skills including with senior stakeholders/leadership with a focus on being able to communicate 'the why' behind issues. Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, such as the Investment Group which may require judgement regarding level of detail required.

    • Continuous improvement mindset. Strong appetite and capability to shape and deliver continuous improvement activity by optimizing work processes.

    • Leverages knowledge base to determine the most effective and efficient ways to get work done.

    • Demonstrates a deep knowledge and understanding across multiple processing systems that are needed to support the business

    • Dealing with ambiguity. Ability to work in ambiguous situations, create clarity, and drive towards effective outcomes

    • Manages complexity. Conducts analysis and execution on highly complex and impactful events, requiring advanced competencies, knowledge, and judgment.

    • Corporate Actions experience at a buy-side firm (mandatory)

    [Please review the data privacy notice for candidates below. You will be asked to consent to this policy when agreeing to the terms and conditions in the formal application]


    If this Notice applies, please read it carefully because it explains how we use your personal data. If this Notice does not apply, or you have any questions or concerns about how we process your personal data, please contact us using the details provided in clause M.

    This Notice does not imply a promise or contract for employment, and it does not form part of any contract of employment offered to successful candidates.


    Capital Group (CG) considers the privacy of your personal data important. Personal data is information provided which enables an individual to be identified directly or indirectly by reference to the information or data to be obtained or held.

    We collect different data at different stages of the recruitment process. The data we collect can include, but is not limited to, the following:

    • Name and contact data. Your first and last name, email address, postal address, phone number, photo, and other similar contact data.

    • Demographic data. Your date of birth and gender.

    • Family data. Information about relatives who work for CG.

    • Right to work data. Your right to work in the country you will be employed.

    • Academic and professional experiences and qualifications. Education, CV/Resume, certifications and licenses, and language skills.

    • Regulatory body data. Approved person status by the UK FCA, license or authorization to conduct investment business, disciplinary action by a regulator.

    • Prior employment data. Dismissal or resignation from an employer, legal restrictions on employment with CG, current or disqualified directorships.

    • Identification. Your passport, which includes gender, birth date, and other identifying data.

    • Credit and criminal records. Where permissible in accordance with applicable law and consultation requirements, we collect credit history data, bankruptcy or financial legal proceedings, adverse findings or settlements, outstanding judgment debt or awards, and, and allowable criminal records data.

    Your name and contact data will be collected at the time you apply for a job at The Capital Group. The remaining personal data will only be collected after an offer has been made to you from The Capital Group companies.

    We also do not intend to collect and process "Sensitive Personal Data" about you. When we do collect such data, it will be in accordance with local requirements and applicable law. This may include information pertaining to ethnic origin, or information about your health and disabilities.


    CG may collect personal data about you from the following sources:

    Directly from you; From a third party agency or consultant working for The Capital Group to source candidates for a job; Through publicly available sources, e.g., LinkedIn, social media sources; By a reference or word of mouth, e.g., from people identified as references; From the cameras monitoring the entrances and exits of our facilities; or From a background check agency.


    CG processes your personal data for the following purposes:

    To evaluate whether to offer you employment and to issue such offer.

    We process your personal data primarily to manage our relationship with you. As a job applicant, we process your data to:

    engage with you about our career opportunities, consider your application for employment for specific roles, support candidate screening, interview scheduling and management, lawful background checks, preparing your offer letter and employment contract, on-board you if you receive and accept an offer of employment with us.

    Other overriding and legitimate business purposes.

    We may process your personal data when it is necessary for other legitimate purposes, such as:

    general HR administration, physical security, and to protect the life and safety of employees and others.

    Legally required purposes.

    We may process your personal data without your knowledge or consent when we consider it necessary for complying with laws and regulations, including:

    collecting and disclosing personal data as required by law, under judicial authorization, or to exercise or defend our legal rights.


    We may process your personal data for a particular purpose on the basis of your consent, however consent is not something that we commonly seek from applicants. If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. Please note that such withdrawal will not affect the lawfulness of any processing before its withdrawal.

    Change of purpose

    We will only use your personal data for the purposes outlined in this notice, or such purposes reasonably in line with the original purpose for the data collection.

    If we need to use your personal data for an unrelated purpose, we will notify you when required, and we will explain the legal basis which allows us to do so or seek your consent.


    We will, if necessary, process your sensitive personal data in the following circumstances.

    • Ethnic origin data to ensure meaningful equal opportunity monitoring and reporting to comply with employment and other laws and regulations.

    • Disability and health data to assess your fitness to work and to provide reasonable workplace accommodations.


    From time to time, CG may share your personal data with the following parties:

    Professional advisors: including legal firms; Service providers: including agencies who carry out pre-employment vetting and checks; Group companies: Capital Group is a global family of companies and data may be shared internally within the group (this means our ultimate holding company and all of its subsidiaries); Merger partners: if there is a merger or acquisition, it may be necessary to share data with them.

    All of these third parties are or will be bound to comply with privacy and confidentiality obligations.


    CG shares your personal data for the following reasons:

    To carry out the activities outlined in clause C, To enable third parties to provide services to us, To comply with our legal obligations, regulations or contracts, or to respond to a court order, administrative or judicial process, such as a subpoena, government audit or search warrant, To respond to lawful requests by public authorities (such as national security or law enforcement), To seek advice from professional advisors such as lawyers, As necessary to establish, exercise or defend against potential, threatened or actual litigation, As necessary to protect us, your vital interest, or those of another person, In connection with the sale, assignment or other transfer of all or part of our business, With your consent.


    Automated decision making takes place when an electronic system uses personal data to make a decision without human intervention.

    When applicants apply directly, CG may use automated decision making to select candidates for further evaluation that have minimum qualifications or certifications as required and outlined in the role description.


    CG stores your personal data at our premises and with our service providers. We store your data in the European Economic Area (EEA), and outside the EEA.

    To enable us to act as an integrated global business, your personal data may be transferred to countries where your privacy rights may not be protected as extensively as in your home country. We have EU Approved Model Clauses in place for the collection, use, and retention of personal data transferred from the EU to other countries. For example, because we are headquartered in the United States, information collected in other countries is routinely transferred to the United States for processing. When we transfer your personal data to a different country, we will endeavor to ensure that adequate security measures are taken and that the transfer complies with applicable laws.


    CG is committed to protecting the security of your personal data. CG (and its group companies) uses a variety of technologies and procedures to help protect your data from unauthorized access, use or disclosure. Our measures provide a level of security appropriate to the risk presented.

    We require all third-parties to respect the security of your personal data and to treat it in accordance with applicable laws. Our third-party providers are required to take appropriate security measures to protect your personal data. We do not allow third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.


    Where we collect your personal data, the length of time for which we retain depends on:

    the type of data, the purpose for which we use that data, and our accounting, regulatory and legal data retention obligations.

    We do not retain personal data in an identifiable format for longer than is necessary. This is country specific, for example in the UK it is 6 months, Spain 3 years, France 2 years.

    Data related to job positions you applied for (including interview feedback collected) will be deleted or anonymized automatically after the specific time period stipulated for the country. Your candidate profile remains active, until you delete it or it is automatically deleted.


    You have the following rights, which you can exercise under certain circumstances in relation to your personal data:

    Under a subject access request, you can ask for access to your personal data which we are keeping about you. Your right to access may, however, be restricted by applicable laws and regulations, the protection of other individual's privacy and considerations for our business practices; to request a copy of your personal data and to verify that we are lawfully processing it; to ask us to rectify, amend, delete or have us completely remove your personal data from our database; to object and/or request a restriction of processing of your personal data, such as to object to processing your personal data for direct marketing purposes, or to object to the use of automated decision making; to request your personal data be ported (transferred) to another company; to make a complaint to the competent supervisory authority for data protection issues; to fully or partly withdraw your consent, if you provided consent to the collection, processing and/or transfer of your personal data.

    To exercise any of these rights, please contact us using the details set out in clause M. Please note that we may request specific information from you to confirm your identity and right to access, as well as to search for and provide you with the personal data that we hold about you. We will not charge any administration fee for such requests unless the request is deemed unnecessary or excessive.


    CG may update this notice. When we do, we will revise the date at the top of the notice.


    If you have any questions on the processing of your personal data, would like to exercise any of your rights, or are unhappy with how we handled your data, please contact us at [email protected]

    If you are not satisfied with our response, you can make a complaint to the supervisory authority or data protection regulator in your country.

    In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

    You can learn more about our compensation and benefits here .

    We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

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    What are Capital Group perks and benefits

    Lactation facilities

    Backup child care

    Paid maternity

    Paid paternity

    Paid adoptive

    Short term disability

    About the company

    Industry: Finance: Asset Management

    At Capital Group, the success of the people who invest with us depends on the people we invest in. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers.

    Through nine decades, Capital Group’s goal has been to improve people’s lives through successful investing. We know that our history is a ...

    Why you should apply for a job to Capital Group:

  • 4.2/5 in overall job satisfaction

  • 4.5/5 in supportive management

  • 84% say women are treated fairly and equally to men

  • 91% would recommend this company to other women

  • 87% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Parental leave, and a Parental transition schedule where parents can work part-time up to six months after bringing home a child.

  • Flexible schedule can be adjusted to fit personal needs, depending on line of business and role.

  • 2-for-1 matching gifts for charitable contributions, with additional 3-for-1 matching gifts for select organizations.