Site Services & Operations (SS&O) Asia Pacific Manager

Capital Group



Hong Kong


Position summary

Role summary:

Under limited direction, works as a first-level manager; is responsible for day-to-day operations and the site(s) physical office environment. Manages a team responsible for executing the daily activities within the site(s). Consistently applies organizational policies, guidelines, and business objectives to effectively resolve business issues for all responsible sites. Offers direct guidance, oversight, and support to one or more smaller regional offices. Maintains knowledge of local policies and regulations and applies accordingly to site operations.

Primary responsibilities/essential functions:

  • Steward of the physical environment, manages services and their impact on CG culture, core values and core businesses

  • Is responsible for managing the planning, operations, and delivery aspects of the following:

    • Facility maintenance
    • Vendor management
    • Safety and security (including Ergonomics)
    • Associate services (https://e.g., convenience benefits, transportation)
    • Visitor services (https://e.g., reception and the visitor experience)
    • Food service operations
    • Business continuity local site planning and event response
    • Space planning and move coordination
    • Mailroom and/or Reprographics
    • Coordination of the leasing function and management of the relationship with building management
    • Site-wide events to engage associates and build office camaraderie
    • Procurement of office, pandemic supplies, and equipment
  • Collaborates with site leadership and OS senior management to establish service standards and guidelines. Ensures established guidelines are followed by the team.

  • Contributes and participates in the local site governance group to improve the associate work experience

  • Manages the site operating budget.

  • Participates in business planning and strategy discussions within Office Services, often leading department initiatives.

  • Reviews site processes and work product for consistency, to identify risk, assure best practices and ensure alignment with current business needs.

  • Provides guidance on operational issues, technical questions, business processes and management concerns.

  • Oversees the servicing of local meeting and travel needs.

  • Collaborates and consults with site leadership to assess, recommend and respond to urgent, safety/security issues and/or highly visible business events (https://e.g., safety and security response issues, business continuity events, crisis management, leadership meetings etc.) as needed.

  • Plans staffing levels for Office Services at the site.

  • Works with senior business leaders in the region and in Office Services globally to develop strategic and tactical direction for Office Services in the region

  • Manages site projects and related vendors that impact the office set up and productivity

  • Establishes individual/team goals with associates to support business objectives

  • Sets the Tone

    • Models our core values and thoughtfully enhances our culture.
    • Reinforces what makes Capital a unique and special place to work.
    • Creates high standards of excellence and sets an example for others to follow.
    • Brings energy and enthusiasm to the environment.
  • Engages People

    • Builds genuine relationships and leads with care.
    • Actively engages and motivates associates.
    • Develops and coaches associates to meet business goals.
    • Cultivates strong and diverse teams.
  • Drives the Business

    • Develops and executes strategies that are rooted in Capital's vision and position us for continued success.
    • Manages our business for sustainable growth, and leads the changes needed to deliver superior results and services over the long-term.
  • Challenges Self

    • Actively develops and invests in professional and personal capabilities.
    • Seeks new ways to grow and be challenged as a leader.
    • Balances the intellectual, physical and emotional dimensions of leadership.
  • Performs additional responsibilities as assigned.

Business and Technical Skills:

  • Demonstrates ability to effectively plan and manage the work of others

  • Demonstrates ability to influence senior business leaders on strategic business matters

  • Demonstrates ability to coordinate work among third parties (including vendors, landlords, consultants and regulating authorities) as well as internal functions (Investment Group, Legal, and Risk)

  • Demonstrates ability to lead and manage projects across multiple teams and departments

  • Demonstrates effective written and oral communication skills with a diverse group of associates, senior business leaders and a diverse group of individuals outside the organization

  • Demonstrates initiative by identifying issues and recommending solutions on complex and broad matter

  • Demonstrates ability to plan processes and work across broad, diverse groups to assure work is completed in a timely manner

  • Demonstrates sound judgement in resolving matters of high complexity

  • Demonstrates effective and professional service orientation and builds appropriate rapport with internal and external contacts


  • Optimizes Work Processes

  • Balances Stakeholders

  • Business Insight

  • Interpersonal Savvy

  • Courage

  • Manages Ambiguity

  • Building Effective Teams

Core requirements:

  • N/A - all role requirements are captured in the sections above

Working conditions:

  • Work is sometimes performed outside of normal business hours. Urgent response issues require a 24-hr on-call commitment.

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here .

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Why you should apply for a job to Capital Group:

  • 4.1/5 in overall job satisfaction

  • 4.5/5 in supportive management

  • 84% say women are treated fairly and equally to men

  • 91% would recommend this company to other women

  • 87% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Parental leave, and a Parental transition schedule where parents can work part-time up to six months after bringing home a child.

  • Flexible schedule can be adjusted to fit personal needs, depending on line of business and role.

  • 2-for-1 matching gifts for charitable contributions, with additional 3-for-1 matching gifts for select organizations.