Under limited direction, works as a first-level manager; is responsible for day-to-day operations and the site(s) physical office environment. Manages a team responsible for executing the daily activities within the site(s). Consistently applies organizational policies, guidelines, and business objectives to effectively resolve business issues for all responsible sites. Offers direct guidance, oversight, and support to one or more smaller regional offices. Maintains knowledge of local policies and regulations and applies accordingly to site operations.
Primary responsibilities/essential functions:
Steward of the physical environment, manages services and their impact on CG culture, core values and core businesses
Is responsible for managing the planning, operations, and delivery aspects of the following:
Collaborates with site leadership and OS senior management to establish service standards and guidelines. Ensures established guidelines are followed by the team.
Contributes and participates in the local site governance group to improve the associate work experience
Manages the site operating budget.
Participates in business planning and strategy discussions within Office Services, often leading department initiatives.
Reviews site processes and work product for consistency, to identify risk, assure best practices and ensure alignment with current business needs.
Provides guidance on operational issues, technical questions, business processes and management concerns.
Oversees the servicing of local meeting and travel needs.
Collaborates and consults with site leadership to assess, recommend and respond to urgent, safety/security issues and/or highly visible business events (https://e.g., safety and security response issues, business continuity events, crisis management, leadership meetings etc.) as needed.
Plans staffing levels for Office Services at the site.
Works with senior business leaders in the region and in Office Services globally to develop strategic and tactical direction for Office Services in the region
Manages site projects and related vendors that impact the office set up and productivity
Establishes individual/team goals with associates to support business objectives
Sets the Tone
Drives the Business
Performs additional responsibilities as assigned.
Business and Technical Skills:
Demonstrates ability to effectively plan and manage the work of others
Demonstrates ability to influence senior business leaders on strategic business matters
Demonstrates ability to coordinate work among third parties (including vendors, landlords, consultants and regulating authorities) as well as internal functions (Investment Group, Legal, and Risk)
Demonstrates ability to lead and manage projects across multiple teams and departments
Demonstrates effective written and oral communication skills with a diverse group of associates, senior business leaders and a diverse group of individuals outside the organization
Demonstrates initiative by identifying issues and recommending solutions on complex and broad matter
Demonstrates ability to plan processes and work across broad, diverse groups to assure work is completed in a timely manner
Demonstrates sound judgement in resolving matters of high complexity
Demonstrates effective and professional service orientation and builds appropriate rapport with internal and external contacts
Optimizes Work Processes
Building Effective Teams
N/A - all role requirements are captured in the sections above
Work is sometimes performed outside of normal business hours. Urgent response issues require a 24-hr on-call commitment.
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here .
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.