Ability Analyst

July 7, 2025

Training Hours: 8:00 AM - 5:00 PM / Monday-Friday Eastern Time Zone

Length of Training: 4 Weeks

Work Hours After Training: Monday-Friday; core business hours with flexible start and end times

This role will have a Hybrid work arrangement, with the expectation of working in office 3 days a week (Tuesday through Thursday).

RESPONSIBILITIES:

• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers

• Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the FMLA claim

• Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion

• Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight

• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives

QUALIFICATIONS:

• 2 + years of experience providing quality customer service is required

• 2+ years of claim experience is a plus

• Proficient in THAA is a plus. HS Diploma/GED required; Associate or Bachelor's Degree is a plus

• Medical terminology experience is a plus

• Highly-organized problem solver

• Professional verbal and written communication skills

• Ability to excel in an ever changing high-volume environment

• Readily able to champion change and innovation

• Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment

• Ability to thrives in a structured team environment

• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously

WHAT ELSE CAN YOU TELL ME?

• This role will have a Hybrid work arrangement.

• For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/75Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://https://www.speedtest.net from your personal computer.

How We Focus on Your Wellbeing:

• 401K, Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.

• 25 days paid time off in your first full year and Paid Holidays

• Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits

• Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements).

• Student Loan Paydown Program - eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month - with a lifetime maximum up to $10,000 - as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$42,560 - $63,840

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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