AVP, Operations & Customer Journey Data Science & Analytics (Hybrid)

The Hartford

4.5

(69)

Multiple Locations

Why you should apply for a job to The Hartford:

  • 4.5/5 in overall job satisfaction
  • 4.4/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 90% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.
  • The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.
  • Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.
  • #R2315213

    Position summary

    ering on our purpose - underwriting human achievement - and continuously producing outstanding results. Our enterprise work model, which reflects a mix of in-office, hybrid and fully remote roles, helps us attract, retain and develop the talent we need to achieve the company's strategic goals. This role will have a Hybrid work arrangement. Locations: Hartford, CT; Charlotte, NC; Chicago, IL; Lake Mary, FL; Alpharetta, GA

    Specific responsibilities include

    • Collaborate with business leaders and partners to understand their short and long-term goals, develop and advance the data & analytics strategy, and lead the execution of foundational investments and innovative solutions to meet those goals.

    • Promote agile and iterative development through cross-functional teams to provide the appropriate analytic solution to meet the business problem, spanning across basic analytics, deep-dive diagnostic and trend analysis, and advanced AI solutions.

    • Lead and develop a team of 25+ data engineers, analysts, data scientists and asset owners. Create an engaged and inclusive culture that draws and retains talent and establish operating rhythms that maximize synergies of the combined team.

    • Establish a vision, priorities and develop talent to advance the analytic maturity, platform and engineering capabilities to enable data-driven decisions at scale and compete with future market trends.

    • Deliver actionable insights to business segment, operations, finance and executive leaders and respond to questions on ongoing business results and budgeting inputs.

    • Educate on analytics opportunities and advance a data-driven culture that leverages data whenever possible to enhance business efficiency and effectiveness.

    • Partner with reporting teams and business leaders to advise advanced monitoring metrics and leading indicators.

    • Remain current on industry trends as well as state of the art data, analytic, modeling and AI techniques.

    Qualifications

    • 10+ years experience in Analytic or Data Science function or related field. A minimum of 5 years P&C insurance experience and successfully leading teams.

    • Demonstrated ability to stand up a new org/team and establish new operating rhythms.

    • Strong understanding of the business end-to-end and the customer contact points through sales, service and claim.

    • Proactive individual, who challenges existing processes and demonstrates critical thinking skills by approaching business problems from different angles and applying reasoned judgment.

    • Operates effectively with all stakeholders in a matrixed environment, with an ability to build strong partnerships and influence others, particularly with senior-level business partners.

    • Exceptional communication; Ability to see through the data and turn complex data into a compelling, clear story that carries across functional areas for consumption by both technical and non-technical audiences.

    • Ability to work autonomously, with a strong attention to detail and balance multiple priorities.

    • Experience in large scale operations environments (Claim Centers, Call Centers, etc) a plus.

    • Degree in Statistics, Mathematics, Actuarial Science, Quantitative Economics or other similar analytical field.

    Behaviors:

    • Better the Experience: Demonstrate our true character to our customers, co-workers and communities - Live It

    • Be Courageous: Take action, big or small - Own It

    • Break Through: Be curious, transparent and innovate together - Solve It

    Compensation

    The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

    $163,120 - $244,680

    Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

    About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

    Why you should apply for a job to The Hartford:

  • 4.5/5 in overall job satisfaction
  • 4.4/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 90% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.
  • The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.
  • Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.