Customer Care Representative - Sunrise, FL

The Hartford

4.5

(69)

Sunrise, FL (Remote)

Why you should apply for a job to The Hartford:

  • 4.5/5 in overall job satisfaction
  • 4.4/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 90% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.
  • The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.
  • Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.
  • #R2417403

    Position summary

    rk arrangement, with the expectation of coming into a Sunrise, FL office as business needs arise.

    TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:000 PM EST for the first 5 weeks of employment. Time off during training is not accommodated.

    POST TRAINING SCHEDULE: Monday - Friday, 11:30-8:00 PM EST, year-round

    BASE PAY is $22 per hour with opportunity for growth.

    RESPONSIBILITIES:

    • Initiate claims according to claims best practices, as assigned and provide exceptional customer service.

    • Promote digital self service capabilities.

    • Utilize multiple computer applications to accurately document claim information.

    • Have a dedicated workspace free from distractions during work and training hours.

    • Required to commit to the training and work schedule.

    • Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

    QUALIFICATIONS:

    • A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field

    • Ability to work in a fast-paced complex environment while navigating multiple programs.

    • Problem solving and critical thinking skills with strong attention to detail.

    • Excellent communication skills with ability to empathize with customers and colleagues.

    • Adaptability

    • High School Diploma or equivalent experience required.

    • Spanish bilingual a plus.

    • INTERNET : For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://https://www.speedtest.net from your personal computer.

    ADDITIONAL INFORMATION:

    • May have a need to work holidays based on business need.

    • Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course and, upon completion, obtain a passing score on the final exam. You will have a maximum of two attempts to pass with a score of 80%. Continued employment with The Hartford is contingent upon you successfully passing the exam by the end of classroom new hire training.

    • We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!

    BENEFITS:

    • Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.

    • 25 days paid time off in your first full year of service and Paid Holidays

    • Tuition reimbursement, Student Loan Paydown Program

    • 401K

    • Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://https://www.thehartford.com/careers/benefits

    Compensation

    The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

    $40,685 - $61,027

    Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

    About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

    Why you should apply for a job to The Hartford:

  • 4.5/5 in overall job satisfaction
  • 4.4/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 87% would recommend this company to other women
  • 90% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.
  • The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.
  • Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.