Director, Lean Portfolio

The Hartford

4.5

(70)

Hartford, CT

Why you should apply for a job to The Hartford:

Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2022

4.5/5 in overall job satisfaction

4.5/5 in supportive management

76% say women are treated fairly and equally to men

87% would recommend this company to other women

90% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

The Professional Women’s Network (PWN) provides professional support, growth, advancement and networking to enable greater gender balance.

The Hartford offers diversity awareness training known as Appreciating Differences and Managing Inclusion.

Employees will be provided with leave of up to four weeks and paid at a rate of 100 percent of their base pay.

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Position summary

is your opportunity to help shape the future of The Hartford.

The Lean Program/Portfolio Director will lead strategic customer-focused initiatives across the enterprise, ensuring alignment with business objectives and delivering measurable value. This role is responsible for managing customer programs, driving change management, and overseeing communications that reinforce a customer-centric culture. The position requires strong leadership, analytical skills, and the ability to collaborate across business units to optimize customer experience and ROI.

This role will have a Hybrid work arrangement, with the expectation of working in our Hartford, CT office Tuesday through Thursday of each week.

RESPONSIBILITIES:

Program Leadership & Strategy:

Lead customer program management, including planning, execution, and governance.
Develop business cases and calculate ROI for customer investments to ensure value delivery.
Oversee portfolio prioritization and alignment with enterprise goals.
Manage Customer Office routines and processes to maintain operational excellence.

Portfolio Management:

Track and report on customer initiatives managed by the Customer Office and coordinate with BU-specific programs.
Ensure seamless collaboration between Customer Office and business units for integrated execution.
Lead change management initiatives related to Customer Office efforts across business units.

Stakeholder Engagement and Communications:

Communicate strategic updates, progress, and outcomes to stakeholders, including executive leadership.
Prepare and deliver updates, status reports, and action plans for executive forums.

QUALIFICATIONS:

Bachelor's degree in business, finance, strategy, or a related field; MBA or advanced degree preferred, or equivalent in experience.
10+ years in program management, portfolio management, or customer experience leadership roles.
Proven track record in developing business cases and measuring ROI for strategic initiatives.
Excellent written and verbal communication skills with a focus on customer-centric messaging.
Expertise in change management and stakeholder communication.
Strong analytical and strategic thinking capabilities.
Ability to lead cross-functional teams and influence at all organizational levels.
Comfort working in a fast-paced, matrixed environment.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$130,160 - $195,240

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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