Head of IT Infrastructure & Operations

re comfortable working in a small team, and directly support day-to-day operations.

Responsibilities:

• Leadership & Team Management
  • Lead by example, fostering a collaborative, service-focused culture.
  • Provide clear direction, feedback, and mentorship; manage conflict and nurture strong relationships with vendors and stakeholders.
  • Establish and track metrics for all operational areas, driving continuous improvement and proactive problem-solving.
  • Develop and maintain IT supplier contract management processes.
• Infrastructure & Cloud Operations
  • Actively participate in delivery, support, and troubleshooting of on-premises and cloud infrastructure.
  • Implement best practices, automated deployments, and cost optimizations.
  • Define and lead incident management processes for infrastructure and cyber events, ensuring clear and timely communication.
  • Maintain and enhance cloud governance, resource utilization, and security controls; conduct periodic audits and performance tuning.
  • Develop and maintain infrastructure strategy, documentation, disaster recovery plans, and ensure audit readiness and alignment with parent company standards.
• End-User Technology & Digital Workplace
  • Oversee and directly support end-user devices, AV technology (including MS Teams conference room enablement), printers, and onboarding/offboarding processes.
  • Ensure stability, effective utilization, and continuous improvement of end-user technology; engage with users to identify and implement enhancements.
  • Maintain a forward-looking technology roadmap and facilitate communities of practice.
• Cybersecurity & Compliance
  • Serve as technical SME for cybersecurity, disaster recovery, and regulatory compliance.
  • Lead incident response, conduct security assessments (vulnerability, penetration, threat), and coordinate technical resources for cybersecurity events.
  • Own technical components of information security program policies and risk management processes.
  • Support regulatory inquiries, exams, and adoption of standard controls for applications managed by IT.
• Consultative & Strategic Engagement

  • Partner cross-functionally with business units, Risk, Finance, HR, and other stakeholders to ensure strategies and services align with organizational needs.

  • Present to clients during due diligence visits and provide consultative guidance on technology and cyber controls.

Qualifications:

• Bachelor's Degree required and/or relative years' experience

• People management experience required

• 5-10 years of experience within the financial services industry strongly preferred

• Excellent writing and communication skills with the ability to address technical investment-oriented detail in a clear, concise, and compelling manner

• Experience with AV technology for MS Teams conference room enablement.

• Experience managing end-user support processes and resources.

• AWS architectural knowledge and cloud governance expertise.

• Strong cybersecurity experience, including incident response and security assessments.

• Ability to form and maintain strategic relationships across the organization and with vendors.

• Proven record of accomplishment of driving continuous improvement and operational excellence in a metrics-driven environment.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$160,000 - $200,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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