Special Investigations Unit Field Investigator

Liability and Group Benefits as well as Property losses. SIU Investigators work in partnership with claim handlers across all lines of business to investigate suspicious claims. The Field Investigators performing investigations to provide information to the claims handler which will assist in the adjudication of the claim.

The mission of the SIU is to contribute to claims accuracy by building fraud awareness and investigating questionable claims. This position will report to the SIU Manager and will be responsible for conducting thorough, timely, efficient and impartial investigations to support the accurate resolution of insurance claims by the Company.

Key responsibilities of the role include:

• This SIU Investigator will be responsible for assignments in Virginia and
the Northern North Carolina areas.

• Assignments may include investigations directly referred by the claim

staff, or losses reviewed by the field investigator proactively which may

be appropriate for SIU Involvement.
• The investigator is expected to have face to face interaction with
parties to a loss, including insured, claimants,
witnesses, experts, and other professionals on a routine basis.
• Excellent interpersonal, communication and interview skills are
required.
• Investigative assignments may include claims with identified
suspicious loss indictors, definable inconsistencies, or those which
otherwise require a high-level investigative skill and/or local in person
presence.
• Effective time management skills, proactive execution of investigative
plans, and flexibility are necessary to ensure the effectiveness of this
position.
• The investigator must understand and exhibit appropriate investigative
behaviors and methods while conducting investigations, including
development of the facts, due diligence around evidence collection and
interviews.
• The Investigator must be able to effectively communicate investigative
findings orally and in writing.
• The Investigator will also be responsible for understanding fraud trends
within his or her area of responsibility and leverage knowledge gained
to SIU analytical resources.
• Independently complete investigations in accordance with The
Hartford's core performance values and best practices with minimal
direction.
• Prepare and submit investigative reports detailing and documenting all
phases of an investigation to assist in the resolution of the claim.
• Recognize intelligence opportunities through active investigations and
shares this information within SIU.
• Interface with the SIU Community and Law Enforcement; including
attendance of NICB and other industry meetings.
• Continually enhance investigative skills and understanding of emerging
issues impacting property and casualty and group benefit claims.
• Provide support to claims partners and other departments within the
• Company, which may include identifying training needs; participation in
developing and presenting training and mentoring of external business
partners and internal staff.

QUALIFICATIONS:
• Bachelor's Degree preferred.
• Minimum of 3 years special investigation insurance experience and/or
investigative law enforcement experience required.
• Reside roughly within 30 miles of Richmond, VA to cover Virginia and
Northern North Carolina.
• Solid understanding of SIU or relevant claim processes, practices, and
applicable laws and regulations strongly preferred.
• Designations in CIFI, FCLS or FCLA are strongly preferred.
• Strong interviewing and communication skills (verbal and written).
• The ability to work well independently and in a team environment.
• Consistent high level of performance and achievement over career
span.
• Strong critical thinking and analytical skills; ability to make deductions;
logical and sequential thinker.
• Excellent written and verbal communication and diplomacy skills,
inspiring confidence among main customers.
• The ability to work well independently and in a team environment.
• Consistent high level of performance and achievement over career
span.

WHAT ELSE CAN YOU TELL ME?
• The SIU Investigator is a remote position and will require 100% travel
within the assigned territory. The Special Investigator for this
opportunity will be based out of the Richmond , VA area.
• A cell phone and a wireless laptop is provided for this opportunity.

A company car will be provided, and a valid driver's license is required.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$87,200 - $130,800
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age