Content Strategist

Are you passionate about delivering the best self-service experience to customers? Do you know how to detangle customer journeys, redesign them in a way that makes sense and build help centers to support great content? And most importantly, you continue to strive to give your customers the best experience possible by delivering answers to them when and where they need them!

This is available to be fully remote.

About the role

As a Content Strategist, you’ll have the following responsibilities:

• Work closely with colleagues across our global organization to design, develop and maintain self-service help content for tax and accounting software

• Foster collaboration across multiple teams as you gather technical and product-specific information and translate that information into concise, clear text for our end-users, both internal and external

• Display a strong commitment to delivering quality documentation in HTML, PDF, etc.

• Review and update existing content and create new content to fill our gaps

• Design page layout, interactions, and visual tone

• Use data and research to evaluate our content’s impact and push for continuous improvement that shows real results

• Present your work and articulate your approach to teammates, product owners, and other stakeholders

• Actively promote the use of self-service resources to both internal and external customers to increase self-service adoption

About you

You’re a fit for the role of Content Strategist if you:

• Have a bachelor’s degree

• Minimum of 3 years working in the world of content, including content management systems (CMSs), knowing Adobe Experience Manager (AEM) is a plus

• Confident and skilled in HTML, CSS is a plus

• Content design skills is a plus

• Quick learner with strong research, problem solving skills and an energetic passion to help others

• Express strong communication skills (written and verbal)

What's in it for you

At Thomson Reuters, our people are our greatest assets. Here are some benefits we offer for your personal and professional growth:

• Compensation: base salary, plus yearly bonus dependent upon your performance

• Learning & development: on-the-job coaching and learning, leadership capability development, Harvard Management courses, key talent programs, and tuition reimbursement

• Benefits: flexibility, comprehensive health coverage with benefits that are effective day one

• Perks: numerous resource groups (such as wellness programs, Pride at Work, and more), and generous vacation package plus 2 paid volunteer workdays a year

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.