Conversation Designer (Remote, USA)

Are you passionate about crafting an online personality that bridges the gap between machine and human? Do you possess the knowledge of VUI design, interaction design, visual design, and UX writing that collectively make up the world of conversation design? Do you have experience designing interaction chatbots to help answer technical support and customer service-related questions?

About the Role

As a Conversation Designer, you’ll have the following responsibilities:

• Develop dialogs, flow diagrams, and prototypes to effectively communicate text and voice interactions and design ideas

• Foster collaboration across multiple teams as you gather technical and product-specific information and translate that information into diagrams, scenarios, and conversation flows

• Create detailed, comprehensive conversation and voice user interface (CUI and VUI) design specifications in collaboration with UXers and engineering

• Assist in UI design, interactions, and visual tone development and advocate voice and conversation UI design best practices and guidelines to ensure a consistent brand experience for all end-users

• Use data and research to evaluate our content’s impact and push for continuous improvement that shows real results

• Present your work and articulate your approach to teammates, product owners, and other stakeholders

About You

You’re a fit for the role of Conversation Designer if you:

• Have a bachelor’s degree in Human-Computer Interaction (HCI), related field or equivalent experience

• Technical knowledge of the fundamentals of conversational design demonstrated experience designing voice and interaction design for conversational agents and voice assistants

• Experience with NLP and machine learning systems

• Experience with qualitative usability testing is a plus

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your

personal and professional growth through:

·         COVID-19 Response: Currently, as part of our COVID-19 a majority of our employees are working remotely and following local COVID-19 bylaws and guidelines, with the majority of our offices planning to embrace a hybrid work environment consisting of in-office and remote work in 2022.

·         Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

·         Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: work form anywhere (in country); caregiver paid time off, bereavement leave; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

·         Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking

·         Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

·         Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-CS2

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.