Customer Service (Digital Chat Assist)

MAJOR AREAS OF ACCOUNTABILITY

• Assist with inbound sales queries and requests via webchat
• Provide basic product knowledge within assigned subsegment of the Thomson Reuters portfolio
• Optimize the customer journey, focusing on speed and delivery quality to improve customer engagement and drive customers through the digital sales funnel
• Use expertise on digital capabilities to guide customers on how to progress their purchase via Self-Serve
• Transfer customers to other Sales roles for more complex queries and deal scenarios which cannot be delivered digitally
• Share customer information with other Sales roles when handing off in order to create a continuous omnichannel experience

REQUIREMENTS

Knowledge and skills

• Bachelor’s degree or equivalent practical experience
• Ability to speak and write in English and Spanish fluently
• A demonstrated ability to manage and effectively address high customer contact volumes
• High degree of professionalism, customer centricity and flexibility

Previous experience

• Business-to-business webchat sales and virtual / telesales experience preferred

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.