Lead Microsoft 365 Technical Engineer, Employee Experience

Thomson Reuters CIO-Employee Experience (CIO-EX) Technology Organization is looking for a lead engineer who will be responsible for providing in-depth Microsoft365 subject matter expertise and technical leadership for the current and future delivery, vision and continuous improvement of production services in the M365 environment.

About the Role:

In the role of Lead Microsoft 365 Technical Engineer you will:

• Design and deliver:

• Oversight and lead technical engineering activities for the Microsoft 365 (M365) team, including strategic planning, tactical execution of improvement initiatives, maintain up-to-date knowledge regarding changes in the IT industry, share ideas with IT leadership, and recommend changes based on these developments.

• Provide technical lead role for system administration and operations of all Microsoft 365 services as well as security, compliance, and governance efforts.

• Collaborate:

• Partner with team members and insourced/outsourced technical staff to ensure end user needs are well understood, agreed upon, and met

• Work collaboratively with internal stakeholders to maximize functionality and user experience 

• Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans 

• Participate in the life cycle management of the Microsoft 365 platform  

• Ability to visualize, articulate, and solve complex problems 

• Be Curious and innovative:

• Stay current on M365 features and capabilities including new features, functionality and participate in roadmap creation through organic releases and/or from business stakeholders 

• Research, develop, and understand M365 solutions and how they impact employee experience 

• Participate in compliance and security improvement activities as necessary including working closely with internal teams to build security, reliability, and scalability into the Microsoft 365 environment

• High standard of organizational skills and strong attention to detail 

About you

You're a fit for the role if you have:

• Knowledge of the Microsoft 365 Enterprise Suite of Applications 

• Understands the strategy, organizational authority, interdependence of job duties, systems, and services of an enterprise and how to operate within 

• Understands the importance of employee experience and its benefit to company performance 

• Understanding information and data flow and how business users interact within and outside an organization 

• Problem-solving skills 

• Ability to work in a global matrix organization with insourced and outsourced team members 

• Ability to define specifications from user requirements 

• Prepares written materials to meet purpose and audience 

• Develops and maintains positive relationships with internal and external teams 

• Works cooperatively and collaboratively within a group 

• Must be an independent problem solver with troubleshooting, decision-making and analytical skills 

• Enjoys a fast-paced environment 

• Good verbal and written communication skills 

Education and Technical Experience 

• 4+ years progressive experience as a Microsoft 365 engineer in an enterprise environment

• Expert knowledge of Microsoft 365 Platform, Exchange Online, SharePoint Online, Teams and Teams Voice, Security & Compliance Center, Microsoft 365 Apps and OneDrive for Business

• In-depth knowledge of Microsoft 365 licensing, features, and policy management

• Solid understanding of the Microsoft 365 roadmaps and future developments for productivity tools to ensure smooth introduction and implementation

• Possesses broad knowledge of Microsoft 365 technical architecture and the inter dependencies with enterprise services in Microsoft 365/Azure stack

• Experience in the implementation of advanced functions of Microsoft 365 Security and Compliance center, Microsoft Federation Integration with Microsoft 365, Azure and Identity Management

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or equivalent required.  

• Implementation-level experience working with and supporting Office 365 in a mid to large organization 

• A combination of education and experience providing equivalent knowledge 

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• COVID-19 Response: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

• Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

#LI-JS1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.