Manager, User Experience Research Operations

Manager, User Experience Research Operations  

Come join Thomson Reuters! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.   

About the UX Team 

The UX Team focuses on a large portfolio of cloud-based, data-driven applications for working professionals in Legal, Tax, and Global Trade markets and gross over $5B annually. We take great pride in our work and love the challenge of turning complex problems and constraints into simple solutions that meet our users’ needs. We work in an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation are welcomed and encouraged. We are undergoing an exciting transformation in the ways we work and our team structure. The UX Team now has a spot in the C-suite and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers. 

About the Role  

As a Manager of UX Research Operations, you will define, establish, and maintain global UX research operations at Thomson Reuters. Your knowledge of UX research and passion for implementing, operationalizing, and scaling programs will ensure our researchers can do their most impactful work. You love to drive change in an agile way, through releasing ‘minimum loveable processes’ that we can quickly launch, learn from, and adapt. You are happiest when you can turn complex programs into simple, light-weight processes that researchers are excited to adopt.  

You will manage a team of program managers and coordinators and will report to the UX Research Strategy and Infrastructure leader. You will work closely with UX Research leadership, researchers, and cross-functional teams to implement programs and processes.   

Responsibilities 

In this role, you will:   

• Establish the Research Ops playbook. 

• Manage a world-class participant recruiting team to support research studies globally. 

• Put into operation a newly implemented research repository, the home for research insights. 

• Put into operation and scale strategic frameworks that elevate the impact our research insights have on product and design decisions. 

• Identify needs and drive changes regarding process, tools, documentation, and asset management. 

• Manage the UXR Team’s toolset, overseeing procurement, renewals, etc.  

About You 

You are a fit for the role of Manager, UX Research Operations if you have: 

• Bachelor’s degree or equivalent practical experience. 

• 10 years of experience in UX research programs and operations or a related field. 

• Experience in driving transformational efforts across large-scale organizations. 

• Experience in managing highly successful and engaged teams. 

• Knowledge and experience in UX research, tools, and processes. 

• Ability to effectively work across teams to define, manage, and prioritize work. 

• Excellent verbal and written communication, presentation, and analytical skills. 

What’s in it For You

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

#LI-DS4

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.