Marketing Infrastructure Manager

Thomson Reuters is on a transformation journey, with the goal of making it easier and more delightful to do business with us, reimaging customer experiences and simplifying the way we work. As part of our Marketing Transformation & Activation Center of Excellence, the Marketing Infrastructure Manager will help shape the foundation of end-to-end customer journeys by creating, analyzing and optimizing experiences designed to acquire, nurture, and qualify leads and sales opportunities that convert into measurable, repeatable and predictable new sales and revenue growth. Whether solving for today’s challenges or tomorrow’s opportunities, you will work with the industry’s brightest thinkers that deliver powerful results.

About the Role

In this opportunity as Marketing Infrastructure Manager, you will:

• Collaborate with customer journey managers, digital and mission-based teams in creating and testing cohesive customer experiences where each touchpoint flows smoothly to the next one and can be measured and analyzed in more detail. 
• Help identify and orchestrate tasks, removing impediments that block marketing operations’ ability to meet project objectives and deadlines.
• Drive operational efficiencies and monitor/forecast team capacity to optimize customer touchpoints helping TR pivot from tactic-based to journey-first engagements.
• Set an operating rhythm for reporting deliverables, monitoring status and designing/delivering executive-friendly updates.
• Align marketing infrastructure activities across workstreams and technology platforms supporting journey managers with timelines, risks, and escalations. 
• Be a main point of contact, owner, and coordinator of the flow of work from stakeholders to the marketing operations, infrastructure and automation teams.

About You

You’re a fit for the role of Marketing Infrastructure Manager if your background includes:

• Tech-savvy marketer with exposure to digital marketing and its interdependence with marketing automation (exposure to Eloqua and other marketing technologies preferred).
• 5+ years of experience operating within an Agile team and familiarity with project management tools (Jira, Workfront, ServiceNow PPM) and best practices.
• Ability to use multiple platforms for organizing, tracking and reporting on key deliverables.
• Positive, proactive, self-starter with a transformational mindset, solid project management skills and a knack for storytelling. Empathetic relationship builder eager to navigate and collaborate cross-functionally within a matrixed, global organization.

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• COVID-19 Response: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: work form anywhere (in country); caregiver paid time off, bereavement leave; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-JK3

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.