Product Analyst

Product Analyst, Thomson Reuters Court Management Solutions

Note: This position is fully remote.

The Thomson Reuters Court Management Solutions business offers a product suite of software solutions called C-Track.  C-Track is the leading enterprise product trusted by Trial and Appellate courts to improve the functionality of the Judiciary. By enabling courts to efficiently manage caseloads and improve collaboration across justice platforms, C-Track transforms courts into modern examples of efficiency and effectiveness.

With guidance from the Director of Product Development, the Product Analyst acts as a client facing resource assisting with the grooming of the C-Track Product Roadmap (including gathering product requirements and drafting corresponding new feature designs), supporting business development efforts such as RFP responses and product demonstrations, promoting awareness of available product functionality throughout the organization, and devising business process workflow solutions for clients.

About the Role

In this opportunity as Product Analyst, you will:

• Consolidate and translate a diverse set of business requirements to functional design documents in preparation for software development.

• Prepare mockups of proposed applications screens.

• Facilitate business process discovery with clients and identify product gaps.

• Draft responses to functional business requirements within client RFPs.

• Configure and perform scripted product demonstrations for potential clients.

• Coordinate with internal technology teams that architect, develop, and validate product solutions.

• Be accountable for customer satisfaction within assigned programs/projects/activities.

• Follow up to monitor satisfaction and respond to additional requests or problems quickly.

About You

You’re a fit for the role of Product Analyst if your background includes:

• Bachelor’s Degree in a related field and/or 2+ years’ experience in requirements gathering and preparation of functional specifications or other technical documentation (experience with or understanding of judicial/court process a plus).

• Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts and to facilitate consensus within those groups.

• Knowledge in key areas of responsibility (e.g., business process/business operations management, software UX, customer service, etc.).

• Highly organized with strategic thinking, problem solving, troubleshooting, time management, risk management, escalation, and analytical skills.

• Ability to work with virtual teams to successfully deliver projects or problem resolutions.

• Understanding of software development lifecycle from initial planning through implementation to maintenance.

• Responsible and motivated with the ability to work well in a fast-paced environment in an independent manner.

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your

personal and professional growth through:

• COVID-19 Response: Currently, as part of our COVID-19 a majority of our employees are working remotely and following local COVID-19 bylaws and guidelines, with the majority of our offices planning to embrace a hybrid work environment consisting of in-office and remote work in 2022.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: work form anywhere (in country); caregiver paid time off, bereavement leave; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.