Research Support Assistant - Remote Working

The Research Support Assistant plays a supporting role in the Interviewing Team within the Market Insights and Thought Leadership division of Thomson Reuters. Working on our Flagship project, you will play a supporting role, assisting the Interviewing Team and playing an integral part in our overall success. 

Primarily focusing on sample management, allocation, and Salesforce developments within the team, you will work closely with the In-house CRM and Fieldwork Manager to become a standalone Sample support lead for the Interviewing Team and our external agencies. There will be opportunity to develop specialized research, data and Salesforce CRM Skills.; to progress within our team and more broadly across Thomson Reuters.

This is a remote role – Working with a Global team of members in the UK and USA.

About the Role

In this opportunity as Research Support Assistant you will:

• Ensure good understanding of all quotas, and the ratio of contacts to interviews needed to provide a sufficient level for all teams.
• Ensuring that the internal interviewing team and the external interviewing agencies have sufficient sample while proactively checking sample levels and building / buying sample where needed
•  Work with external agencies to ensure that sample is being used in an efficient manner
• Proactively check with agencies on sample level and provide additional sample where needed in a timely manner and within internal SLAs.
• Working closely with the CRM Admin Lead, ensuring that sample is effectively sourced and input into the database for use and providing support to the CRM Admin Lead on custom projects
• Offering feedback where appropriate, related to sample management practices of individuals and teams
• Building reports and dashboards where appropriate for use across research projects
• Supporting CRM Admin Lead with Analytics user access and updates

Assisting the Support team.

About You

You’re a fit for the role of Research Support Assistant if your background includes:

• Database management – Salesforce experience preferred
• Experience in supporting and/or working part of a remote team
• Proficiency in Microsoft Office tools including Excel
• History of working with a globally distributed team
• Strong understanding of sample management and technical expertise

Preferred Experience

• Critical thinking skills that allow for creative problem solving
• Excellent written and verbal communication
• Experience in fast-paced agile product development environments

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your

personal and professional growth through:

• COVID-19 Response: Currently, as part of our COVID-19 a majority of our employees are working remotely and following local COVID-19 bylaws and guidelines, with the majority of our offices planning to embrace a hybrid work environment consisting of in-office and remote work in 2022.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.