Risk Client Relationship Associate, Asia & Emerging Markets (AEM) - FIXED TERM

Risk Client Relationship Associate, Asia & Emerging Markets (AEM) An exciting opportunity has been made available for a Risk Client Relationship Associate to support our Client Relationship Management (CRM) team in our AEM region.

About the Role:

Key Responsibilities: Assisting Risk Client Relationship Management (CRM) team in account related activities including but not limited to:

• Providing effective administrative support on the management of opportunities and contracts through the sales cycle, working closely with the CRM Managers
•  Managing post contracting processing, from distributing to all departments, handling of hard and soft copies, maintaining accurate database and others relevant duties. •
• Managing and assisting termination of contracts from clients, from procedures to reporting statistics.
• Generating regular reports for the ongoing assessment of active contracts in order to track renewals
• Checking through invoices and liaise with internal teams for any efficient and timely rectification work as necessary
• Ensuring sales documentation and flows are properly documented, filed on system and communicated to respective departments; to follow up with the respective departments to perform any rectification work if necessary
• Providing administrative support on post migration client data verifications
• Liaising with clients to ensure payments are made on time
• Supporting Business in Client Retention activities including account management
• Other ad hoc administrative duties as the business may require

About You:

The skills required of the Risk Client Relationship Associate are:

• Excellent communication skills (written, oral, presentation) with both internal and external stakeholders
• Flexible and adaptable to fast paced environment and changes in work processes
•  Confident, helpful, customer-oriented email-etiquette and phone presence required
•  Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improve service offerings
• Organizational and prioritization skills with attention to detail as the bulk of the role requires ability to connect the dots and maintain accurate database
•  Takes initiative, innovative and suggests better ways of working when appropriate
•  Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives • Excellent team player but also disciplined to work independently
• Knowledge of Salesforce (SFDC), Microsoft Office (especially MS Excel) will be vital
• Understanding of Sales cycle, Order Management workflow, and Invoicing tools are a strong plus
• Willing to work in Mckinly Hill Taguig – HYBRID
• Willing to work on night either night shift . day shift

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your

personal and professional growth through:

• Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; work from anywhere (in country); caregiver paid time off, bereavement leave; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees - Thomson Reuters café networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.