Sales Operations Specialist (Customer Success)

• The Sales Operations Specialist will directly support and enhance the timely delivery of operational reporting, that enable sales activities and drive sales effectiveness.
• The Sales Operations Specialist will provide insightful data, reporting and analytics that drive actionable insights to support and enhance the day to day activities of the TR Sales Organization.
• This key role will partner closely with Commercial Excellence and Finance to help deliver streamlined and dependable data at every stage of the sales process in a timely and accurate manner
• Develop and deliver valuable reporting insights to support the vision of Commercial Excellence and the broader TR Sales Organization
• Leverage Alteryx and other tools to create efficient and robust data lakes to support the needs of Commercial Excellence and the TR Sales Organization
• Ability to aggregate and synthesize disparate data sets from disparate sources using current technologies such as Oracle and Alteryx
• Understand the complexities of a large matrixed sales organization and be able to navigate to all areas within that organization to offer data and reporting solutions for all levels
• Think strategically and creatively to find ways to streamline existing data to consolidate and simplify the Sales Organization key data elements
• Proactively identify trends and future reporting needs and present ideas to CE Leadership for new areas of opportunity to drive value via reporting insights
• Build dynamic tools to provide visibility to frontline sales leaders with ease of use, accuracy and timely reporting in mind
• Create executive level reporting output that is easily digestible, to the point and visually appealing
• Partner closely with sales operations and finance to execute and drive the reporting requirements for Commercial Excellence
• Provide insightful diagnostics and actionable insights to the sales leadership team in a proactive manner by spotting trends, questioning data and asking questions to understand underlying drivers
• Conduct statistical data analysis and communicate insights from trends to help drive strategic decisions
• Conduct deep dives to identify trends, risks and areas for improvement and action to the Sales Organization
• Analyze data and metrics to tell a story that drives sales insights and action
• Support other Commercial Excellence initiatives as required

Experience and Qualification:

• 4-year college degree
• 4 years experience in business or financial, data analyst, data scientist roles with exceptional project management skills and attention to detail
• Demonstrated knowledge and understanding of TR product and customer landscape to enable balanced tradeoffs between standardization and customization across segments
• Advanced level skills in the following systems: Alteryx, Tableau, Excel, MS Powerpoint, Power BI.
• Knowledge of Gainsight application and Oracle
• Proven ability to take complex and disparate data sets and create streamlined and efficient data lakes with connected and routinized cadence
• Technical aptitude including knowledge of salesforce.com
• Strong interpersonal skills and ability to team with partners from various business units
• Superior diagnostic and problem-solving skills
• Past experience with problem solving and communicating with sales channels, customers, and internal
• management
• Ability to be flexible with working hours to support ever changing demands of the business

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Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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