Sr. Manager, Strategy - Credit and Collections

We are seeking a Senior Manager, Strategy in our Manila office that will be responsible for working across the Customer to Cash organization to facilitate and manage strategy to achieve DSO and cash targets and Customer to Cash (C2C) Change Program outcomes. The incumbent will utilize deep analysis and trending to identify risks before they manifest into AR problems. They will participate in identifying opportunities to drive down tail balances through strategies and reporting. In addition, model changes in the business and other external developments that may impact the current processes and modifies or integrates these changes into the working framework.

In this opportunity as a Senior Manager, Strategy, you will:

• Create strategic process roadmap based on C2C change program delivery including financial impacts

• Leverage the High Radius tool to drive collector performance, opportunities to improve stakeholder engagement and identify other areas of opportunity

• Manage effective dunning strategies and ensure adherence to the strategies. Develop and drive action plans when not in adherence

• Identify opportunities and drive development of automation (BOT’s) in current processes

• Establish leading practices (structure, process and/or technology) that can strengthen service delivery and contributes to functional and business policies

• Manage integration efforts across C2C and with our business partners to identify and resolve issues, realize opportunities, and achieve consistency, scale, and alignment across the customer touchpoint model

• Build effective external partnerships to optimize our credit and collection process

• Create Governance and review model regarding business policy, process design and technology

• Establish operating model to ensure integration across C2C and beyond to drive implementations.

• Support high standards of process and quality controls are built into business process

• Acts as point person with accounting operations and audit on controls

You’re a fit for the role of Senior Manager, Strategy if you have:

• College degree; advanced degree preferred

• 8+ years of relevant work experience

• Comfortable working in a dynamic environment

• Demonstrates strong leadership (e.g. decisiveness and be seen as a reliable decision-maker by others, act in line with company values and integrity, deal with and lead through ambiguity)

• Demonstrates business acumen and awareness of external trends, events and practices that will influence ongoing process evolution

• Excellent English verbal and written communication skills, including spelling and grammar.  Ability to articulate a position clearly and succinctly with persuasion and respect to anyone at any level

• Builds effective relationships and partners with others to develop joint solutions

• Proven interpersonal skills required with ability to develop effective relationships across all levels of the organization

• Highly motivated with ability to drive results

• Strong skills in using MS Office Suite

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your

personal and professional growth through:

Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return on April 18, we will embrace a hybrid work environment consisting of in-office and remote work.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; work from anywhere (in country); caregiver paid time off, bereavement leave; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees – Thomson Reuters café networking.

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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