Technical Lead

Key Responsibilities & Technologies

• Monitor various application/systems level alert from different tools and take appropriate actions.
• Triage with L1/L2 team for issue resolution
• Analyzes customer problems of high complexity, assesses scope of impact, identifies options for problem resolution and takes action to resolve issues according to defined service levels.
• Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
• Innovates by suggesting technology and/or process improvements to reduce the volume of incidents and mean time to recover.
• Collaborates with business, third party vendors, developers, production support, and technical operations groups to determine appropriate software/hardware needed and to resolve any issues impacting the application processes.
• Mitigates customer impact of issues and defines, reviews, and executes workarounds.
• Conducts root cause analysis and correlation of other system and/or application problems of high complexity.
• Communicates status of outstanding issues to customers and ensures ticketing system is always up-to-date with the most recent actions and status.
• Proactively monitors production environments and/or applications and conducts health assessments to identify areas for improvement.
• Develops, configures, or supports tools for system monitoring and/or troubleshooting.
• Provides input for technical plans and solutions.
• Provides advice or training to users about application functionality.
• Provides technical guidance to less experienced team members.
• Manages multiple and sometimes competing priorities.
• Performs actions aligned with defined standards and best practices.
• Performs occasional work outside standard business hours as part of an on-call rotation.

Qualifications, Knowledge, and Skills:
Mandatory

• Experience on Java, JavaScript, SQL, XML required.
• Proven experience with Linux or UNIX operating systems.
• Well versed in writing shell scripts to accomplish various tasks such as extracting data or creating structured reports from server log files.
• Windows Server 2016, Powershell. DNS.
• Apache HTTP Web Server; installation, configuration, troubleshooting. SSL Certificates.
• Apache Tomcat; configuration, troubleshooting, performance tuning,
• MS SQL Server 2016; understanding of SQL queries, maintenance plans, alerting
• Exposure and working knowledge of networking concepts
• Ability to analyse application and server logs, error interpretation
• Experience with Apache web server and other open source software preferred.
• Has experience in server performance monitoring and server configuration tweaking using tools
• Experience in performance monitoring tools such as Splunk and monitoring tools like SiteScope, Datadog etc.

 Mandatory Soft skills

• Proven problem solving and troubleshooting skills.
• Excellent written and oral communication skills.
• Experience working in a global organization with multiple locations.
• High level of commitment to customer service and performance.
• Effective time management/prioritization of tasks.
• Proactive team player.
• Ability to ramp up quickly on new technologies.
• Take ownership of customer impacting issues, organise cross functional teams to work the issues end to end and provide updates to leadership.
• Mentoring members of the team to up skills in required areas.
• Asses and prioritise work, understanding both tactical and strategic goals.
• Assist in development, design and training to implement process improvement.
• Self-starter, methodical, collaborative, comfortable taking ownership, adapting to change and learning quickly in a fast-paced team with minimal supervision

Education and Experience:

• Bachelor’s degree in computer science or related technical field.
• 7+ years application support and/or development experience.
• For Sr Systems Engineer position: 4.5+ years application support and/or development experience.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

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Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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