Digital Renewal Specialist, FindLaw

Are you passionate about the chance to bring your sales and client management experience to a world-class company that is market-leading for both content and technology? Would you like to join an organization that is consistently recognized as a 'Top Employer to Work For’ across a broad range of categories, such as Culture, Work-Life Balance, Diversity & Inclusion, Opportunities for Women, Social Impact, Volunteerism? About the Role Our Digital Renewal Specialists (FindLaw) are professionals dedicated to protecting revenue across the Legal - Small Law client segment. The Digital Renewal Specialist position is specifically focused on securing and renewing revenue within 1-10 attorney law firms. Renewal Specialists manage a portfolio of customers and are primarily responsible for working the renewal opportunities in an assigned territory by leveraging digital capabilities to maximize renewal, and revenue performance. Value based renewal and sales skills are required in order to successfully defend the value and price premium of the FindLaw online marketing solutions. In this opportunity as a Digital Renewal Specialist you will: Drive Results: Achieve monthly renewal targets and revenue requirements Retention Focused: Retain assigned client base and the associated revenue; Assist with renewal portfolio growth by communicating upsell opportunities Product Proposition: Review and understand account analytics within FindLaw performance tools and communicate the value to assigned clients Consultation: Establish strong working relationships with clients, field consultants and internal business partners Sales Process: Secure long-term revenue by targeting multi-year contracts Reporting: Maintain an accurate and up-to-date renewal portfolio by meeting business system logging requirements including proper documentation within exceptions About You You’re a fit for the role of Digital Renewal Specialist if you have: Minimum of 2 years Account management or sales experience- College degree preferred An understanding of internet and law firm marketing concepts A proven account and revenue retention numbers in support of client retention A demonstrated ability to drive high customer contact volume Well-developed renewal/sales process and negotiation aptitude A high degree of professionalism, customer centricity, and flexibility Strong time management, prioritization and organizational skills Self-motivated, resilience, positive attitude and a team player Ability to work and a fast-paced environment that changes often What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote throughout 2021. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. #LI-JP1 Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.