Employee Technology Services Delivery Manager (M365 focus)

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. Whether solving for today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career. We are seeking a highly motivated Employee Technology Services Project Manager that will define, scope and manage one or more projects of medium size/complexity and will work with senior project and other management to ensure technical and/or business objectives are achieved. Typical projects may include the entire lifecycle from requirements through to deployment or specific parts of the lifecycle of a larger project. Typical project complexity/size will 6-12 months duration and involve up to 10 FTEs across one or more locations.Team members in a Project Manager role are expected to display core competencies such as Project Delivery, Financial Management, Risk Management, and Estimating and Planning. Expected expertise in each of these areas will vary based on job level About the Role As a Technology Services Project Manager:Deliver projects within the constraints of scope, time and cost to agreed levels of quality. Define, document and manage projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices. Partner with team members and insourced/outsourced technical staff to ensure end user needs are well understood, agreed upon, and met. Work collaboratively with internal stakeholders to maximize functionality and user experience. Actively participate in all or specific phases of a project. Identify, assesses and manage risks to the success of the project. Effectively manage project team conflicts, build collaborative partnerships with stakeholders, and commitment to make decisions Estimate costs, timescales and resource requirements for the completion of each project. Prepare and maintain project plans and tracks activities against the plan Implement effective communication plan and operating rhythm, including provision of regular and accurate reports. Monitor costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that deliverables are implemented within these criteria. Manage change control gaining agreement for revisions from project stakeholders. Provide effective leadership to the project team ensuring members are motivated and developing their skills and experience. Identifies any problems with sponsorship Stay current on M365 features and capabilities including new features, functionality and participate in roadmap creation. Participate in compliance and security improvement activities as necessary, including working closely with internal teams to build security, reliability, and scalability into the Microsoft 365 environment. Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans. Participate in the life cycle management of the Microsoft 365 platform. About You You’re a fit for the role of Sr. Business System Analyst if you have: Basic Qualifications Bachelors or Associate's Degree or equivalent Certificates. 4+ years progressive experience as an IT Project Manager in an enterprise environment. Solid understanding of the Microsoft O365 platform and productivity tools. Implementation-level experience delivering projects and working with Office 365 in a mid to large organization. A combination of education and experience providing equivalent knowledge. Preferred Qualifications Ability to visualize, articulate, and solve complex problems. High standard of organizational skills and strong attention to detail. Strong knowledge of the Microsoft 365 Enterprise Suite of Applications. Understands the strategy, organizational authority, interdependence of job duties, systems, and services of an enterprise and how to operate within them. Understands the importance of employee experience and its benefit to company performance. Understands information data flow and how business users interact within and outside an organization. Ability to work in a global organization with insourced and outsourced team members. Ability to define specifications from user requirements. Prepares written materials to meet purpose and audience. Develops and maintains positive relationships with internal and external teams. Works cooperatively and collaboratively within a group. Must be an independent problem solver with troubleshooting, decision-making and analytical skills. What’s in it For You At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: Learning & Development: Exposure to a wide breadth of leading-edge technology Career growth - ability to work on multiple projects and/or with various teams Professional growth and development opportunity through various training programs, conferences, networking events, in-house speaker series etc. Access to Unconferences, Harvard Manage Mentor and more, we offer learning opportunities for everyone Benefits/Perks:  Health benefits Savings/investment plans Paid time off (including time off to volunteer and extended parental leave) Flexibility: We've been named as one of Forbes, Best Companies for Work/Life Balance Global Opportunities: We have employees in over 90 countries, working across 3 different industries Your wellbeing: We offer a program that focuses on making our lives healthier #LI-FP2 Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.