Lead for Incident Coordination

Thomson Reuter’s Enterprise Security Incident Management (ESIM) team is seeking a Lead for Incident Coordination to work to mature and improve Thomson Reuters’ incident management capabilities. You will lead coordination of tactical incident management activities as well as drive execution of the function’s maturity activities, such as executive tabletop exercises and improvements to our cross-functional security incident management processes. We are looking for an individual with strong organizational and process management skills who is able to work in high stress situations while communicating clearly & effectively to technical and business stakeholders. This role will be based in our Richmond, VA location. About the Role: In the role of Lead for Incident Coordination, you will… Lead incident management coordination through the entirety of its lifecycle, from activation of the appropriate cross-functional partners through closure. Engage partners during incident management calls to ensure they have a clear understanding of the incident, its action plan and path to resolution as well as their role in the process. Manage all applicable incident collateral, including executive communications and reports. Partner with other security teams to identify and drive cross-functional process improvements. Educate through the development & delivery of multiple executive-level tabletop exercises throughout the year, increasing preparedness of participants on how to manage and respond to enterprise risk driven by a cyber crisis before, during, and after an incident. Assess overall incident management & response capabilities with an eye towards developing and driving process improvements. Operate as part of a 24x7 global incident response team with an understanding and flexibility to work off-hours when necessary. About You: You are a fit for the role of Lead for Incident Coordination if you… Have obtained a bachelor’s degree or equivalent experience - a degree in an Information Technology or Systems related subject area is preferred but not required. Have 3+ years of experience supporting and leading processes or programs in Information Technology or Security. Have strong organizational and critical-thinking skills, demonstrate a close attention to detail and care in your work. Are an effective written and oral communicator. Have the ability to learn and operate in a dynamic environment, comfortable with ambiguity and fast turn-around times. Exhibit good interpersonal skills and are able to influence/execute across multiple stakeholder groups. Are a quick learner and have a demonstrated ability to distill complex information into easily digestible reports & presentations for executives. Are comfortable with a flexible schedule, including working off-hours and weekends if necessary. #LI-FP2 Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. 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