Manager, Digital Solutions Your Impact at Thomson Reuters As a Manager in the Digital Solutions organization in the FindLaw group, one ensures high quality execution of marketing projects through leadership skills, effective team management, and cross-functional collaboration. This Manager will work closely with other leadership both within Digital Solutions and in conjunction with other business units in Thomson Reuters to implement consistent standards for marketing to deliver a high level of customer satisfaction throughout the customer lifecycle. Job Requirements Production: Achieve deliverable time frames and promote a high level of staff utilization and productivity. Analyze and report key measurements of processes implemented. Recommend and manage external supplier relationships. Address escalated client and business issues and bring them to a positive resolution. Show up with solutions and drive execution. Manage a team with various digital marketing skills in execution of business objective. Management of Team: Assist team members in formulating development plans that support overall business objectives. Motivate and manage team members to achieve high levels of performance. Provides targeted, timely and effective feedback. Sets expectations, holds people accountable, and coaches to expectations. Identify and recommend training needs/opportunities for the team. Work with business leaders to manage resourcing needs. Prepare performance reviews. Participate in the interviewing and selection of new team members. Strategy: Identify process improvement needs, recommend solutions, and implement changes. Collaborate, cross-functionally, to quickly identify issues and resolve to the customer's satisfaction. Keep abreast of digital marketing and social media trends, strategies, platforms, and tools. Evaluate and recommend digital marketing best practices and tools. Partner with stakeholders in planning and implementation of new business solutions. Identify innovative approaches to evolve customer strategy and how we deliver on those strategies. Experience 1-2 + years’ people management or mentoring/coaching experience. 1-2 + years’ experience in managing vendor/supplier or Software as a Service relationships. 3 + years’ experience in leading digital marketing teams. Knowledge/Skills Influence without authority Innovative Drive change Understanding of digital marketing, content, and social media concepts, channels, and KPIs. Demonstrated leadership and employee development skills. Proven ability to prioritize and manage multiple projects simultaneously. Exceptional communication skills using multiple channels. Strong analytical and problem-solving ability Ability to manage challenging client issues Works well in a team environment, embraces change and is highly adaptable Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.
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