Process Improvement Manager (Sales Channel Focus)

This role contributes to the financial performance, operating efficiency, and customer satisfaction by implementing or operationalizing the Company's strategic business plans. As the Process Improvement Managers (Sales), you will drive both the creation of standardized sales processes and improvement of existing channel processes within the Small Law business. You will on focus the processes and activities of quota carrying sales reps. Potential projects include: Identifying ways to shift repetitive work from sales team to lower cost resources Standardizing hand-offs between channel teams: appointment setting reps, sales team, client managers, etc. Alignment of pipeline management processes, implementation of training program and tracking compliance We will measure success through: Financial success and sales growth Reduced employee attrition and burnout More efficient and simplified processes About the Role In this opportunity as Process Improvement Manager, you will: Document system and process details including collection of data about current procedures, outputs and metrics to develop a baseline and measure improvements. Identify issues, root causes and drivers of “waste” within sales processes Model potential outcomes including cost and benefits for different improvement options and prepare business case for approval Perform in-depth analysis and provide recommendations into key performance metrics and goals. Develop implementation plans for approved recommendations Track and measure progress to determine how well a new system works, then use that information to make changes over time. Contribute to the business's strategic planning process. Plans may require operations involvement in the development of new products; pursuit of new business opportunities; execution of product launches; coordination of marketing and sales campaigns, design of sales training and compensation plans, alignment of sales channels, establishment of customer service and support models, and more. About You You’re a fit for the role of Process Improvement Manager if your background includes: Bachelor degree in finance, engineering or analytic domain 4+ years of experience in process improvement oriented roles which potentially could include management consulting or sales operations Track record of leading multiple successful process improvement projects moving through the full cycle from identification, measurement, improvement and tracking Experience driving process improvements within large sales channel operations. Certification within at least one of the following: Six Sigma, Lean, or TQM, preferred Must be an action-oriented individual and able to work independently Proven analytical and quantitative skills Strong intellectual curiosity and problem-solving aptitude Ability to deal with ambiguity, manage multiple projects, succeed in a fast paced, changing environment and meet deadlines Strong written and verbal communication skills, including the ability to communicate technical concepts to a non-technical audience Experience working in large matrixed organized What’s in it For You? At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Compensation: Base salary and a variable compensation that is directly related to your success #LI-D2E Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.