Product Manager - Digital

Product Manager - Digital

We are looking for a product manager to drive global transformation of our Digital Marketing Experience. As a Product Manager, you will execute the new experience cross-functionally with marketing, brand, technology, and the broader enterprise digital team to influence omnichannel campaign strategy and develop a holistic site experience on TR.com.  You will leverage the knowledge of the customer (internal or external, business/industry, and operational experience while analyzing customer feedback and analytics to prioritize the direction and desired outcomes. A key part of the role is defining the common digital capabilities and strategic enablers needed to deliver on a modern and intuitive experience.  This role is responsible for the pre-trial or purchase experience on TR.com including strategy, product management execution, and site performance.

About the Team

Come and join us as we work to transform Thomson Reuters into a truly digital company. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user. We are looking for curious, smart, self-driven Product, UX, UI and Research professionals who love the challenge of turning complex problems and constraints into elegant solutions that meet our users’ needs. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation is welcomed and encouraged. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters.

About the Role

• We are looking for a Product Manager who can help us shape the future in our global digital transformation. We want a leader with passion to innovate, an entrepreneur who likes working backwards from the customer, and tackling complex ambiguous problems.
• Through your work, you’ll ensure customers have personalized experiences to find the products and services to meet their needs, and seamlessly try, buy, or renew to help our customers realize their goals.
• As a Product Manager, you will develop a comprehensive and bold product vision, strategy, roadmap, and set key business objectives (OKRs) for your product. You will leverage the knowledge of your product, as well as customer feedback and analytics to prioritize the direction and desired outcomes for your product. 
• You will be the “voice of the product” to key stakeholders to ensure their needs are met and the product development team is getting the direction and support it needs to be successful. You will develop and actively maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for customers and stakeholders. You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance.
• You will be creating new digital capabilities with a holistic design system and robust new Adobe Experience Manager components
• At the end of the day, we’re looking for individuals who will enable Thomson Reuters to think big, make it simple, and move fast.

Responsibilities

• Revamp TR.com global marketing site experience into a personalized, high-performing, and efficient lead and sales generating platform
• Develop and influence onsite marketing content that supports TR’s marketing and digital strategies with the goal of driving customer acquisition, loyalty, engagement, and achieving marketing and sales goals, balanced with building the brand.
• Develop global personalization capabilities utilizing Adobe Target and Adobe Audience Manager, and plan long-term for personalization in a cookieless world.
• Leverage customer insights from user experience research and analytics to iteratively drive continuous solution improvement
• Accountable for the management of the global TR.com marketing experience product, driving the strategy and roadmap for your product using customer analytics
• Partner with global segment and marketing leads, ensuring that the digital experience drives the right experience, capabilities, and outcomes for prospects and customers.
• Maintain and refine backlog of required capabilities for marketing experience, prioritizing all global stories to ensure work focuses on those with maximum business value that align with product strategy 
• Ensure stories clearly communicate the customer and stakeholder needs to meet key business objectives and strategies for the product 
• Grow and develop the design system and AEM development platforms, in collaboration with development teams, ensuring high flexibility foundation for the future.
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies
• Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles
• Demonstrate a high say/do ratio and hold others to the same

Qualifications

• 5+ years of experience working as a product manager of a B2B or B2C digital platform shipping multiple products and features
• Strong demonstrated experience in leveraging Adobe Experience Cloud platform
• You’ve honed your product development playbook that includes leading with customer driven innovation backed by qualitative and quantitative data
• 3+ years in Agile (Scrum preferred) environment, with a proven understanding of the development life cycle, including but not limited to requirements definition, user experience, development practices, testing, and deployment
• Proven ability to take initiative within a matrix organization to build strong, productive relationships based on excellent communication and A+ interpersonal skills
• History of partnering and collaborating with architects and engineers in writing clear user stories
• Demonstrated ability to achieve bold strategic goals in an innovative and fast-paced environment and able to flex between multiple workstreams
• Demonstrated ability to develop an inspiring product vision, strategy, and roadmap
• Ability to communicate complex concepts in easy-to-understand terminology 
• Able to apply knowledge of how a product is designed, built, deployed, and maintained in an enterprise environment; you transparently manage risk by collaborating with team, keeping stakeholders informed, and unpack your principles and approach
• Experience with technology and ability to facilitate communication between business and technology teams (bonus points for having software engineering or data analytics in your background)
• Track record of delivering high-impact iterative products that solve big customer problems, delivered on time and on budget
• Ability to articulate clear and concise specifications for new products and new features with a strong affinity towards the developer community. Understands at a high level the landscape of tools and technologies that developers use to bring products to market
• Strong communication skills with demonstrated ability to articulate and evangelize a strategy at every level of the organization
• Ability to prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision.
• Proven ability to work under rapid development cycles with large teams to achieve a common goal
• Proven ability to influence cross-functional team(s) without formal authority. Familiarity with financial concepts and financial/budget management

What’s in it For You? 

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: 

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.  

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. 

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. 

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. 

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. 

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.  

#LI-SB4

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.