Sales Support Specialist

Sales Support Specialist Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience providing support to sales organizations about business policies and procedural issues? If yes, we are looking for you. Join our team and provide direct support to the Sales and Client Management organizations on order entry & order-related matters, commissions case assistance and acts as the primary triage point for order and case-related issues. You will serve as the go-to resource for order-writing questions, order-processing steps, and assistance with problem-solving pre-sale issues and post-sale crediting and commissions cases. About the role In this opportunity as a Sales Support Specialist, you will: Responds to Sales and Client Management questions via inbound phone, email, and chat requests Identify order entry errors and trends by proactively comparing 1. quote to 2. Unison order to 3. Varicent sales and identify differences. Work with order processing and sales reps, as necessary, to fix order errors and communicate issues Consults with Sales, Sales Leadership, Commissions and Systems team to resolve problems in a timely and proactive manner Help sales professionals know where to go for data corrections (i.e., territory assignment issues, quota issues) Identify new products/product codes released throughout the year and inform Varicent team for inclusion as commissionable products Assist Sales Professionals with correct order entry into Salesforce and other systems Act as primary triage point for the TAP sales organization on order entry, quote and commissions case resolution Key goals include speed and quality of resolution, volume of tasks including customer interactions (individual and team-level) and customer satisfaction (individual and team-level) Supports one or more business channels, within a pool of Sales Operations Specialists. Provides guidance or specialized services that directly support or affect results within one functional area Works within area and uses professional procedures and practices to achieve objectives Exchanges straightforward information, asks questions and checks for understanding Free to determine the approach used to address routine professional issues. About you: You’re a fit for the role if you have: Bachelor's Degree. 1 - 3 years of experience doing similar activities. Confident, professional, customer-oriented phone presence required Strong communication skills (written, oral, presentation) Proven ability to take on multiple requests/projects concurrently and see them to successful completion Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve routine and unique user issues High degree of professionalism, able to competently address both senior leadership and entry-level user requests Organizational and prioritization skills with attention to detail Thrives in a high-volume, dynamic, and fast-paced work environment Ability to troubleshoot with limited information and make appropriate decisions based on knowledge of business objectives Comprehensive knowledge of Thomson Reuters products and business processes Location: CDMX #LI-EG1 What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: COVID-19 Response: Currently, as part of our COVID-19 many of our employees are working remotely and following local COVID-19 bylaws and guidelines, with the majority of our offices planning to embrace a hybrid work environment consisting of in-office and remote work in 2022. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.