Senior Customer Trust Analyst

Leverage cybersecurity understanding to respond to third-party security inquiries from customers as submitted by our sales and customer support teams including analysis of the inquiry, application of security information and documentation, working with technology and security stakeholders. Deliver responses and services of inquiries consistently and accurately Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise Partner with stakeholders and team members to collect and track process data to improve customer experience with Thomson Reuters Populate the internal knowledge management tool with product-level information in a structured approach to enable data mining by partnering with stakeholders Report on the current state and identify control gaps to support remediation of findings Contribute to and achieve business and departmental goals and objectives Build and maintain relationships with key stakeholders to improve risk awareness and compliance as a subject matter expert Identify process improvements and automation opportunities to simplify, standardize and improve compliance across Thomson Reuters Deliver additional activities as defined Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.