Primary Responsibilities: Coordinate and plan changes with other technology teams involving servers within our environment. Act as a subject matter expert and Service Manager during core hours. Contribute details to post incident review process. Communicate and escalate customer impacting issues according to department guidelines. Represent operations in a technical fashion to leadership and development teams. Lead projects and engagements that evolve the stability, scalability, and supportability of the Confirmation platform. Partner with development and other operations team to continue evolving our monitoring and operational procedures for the Confirmation architecture. Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams. Update support documentation as needed as environmental changes occur. Minimum Qualifications: College degree or technical certification. Desired 3-5 years of experience in an enterprise level operations support role. Excellent written and verbal communication skills. Strong collaboration skills. Desire to work in a fast-paced, agile based environment. Working knowledge of Windows 2012 / 2016 environment. Working knowledge of IIS configurations and troubleshooting Working knowledge of Change and Incident management processes. Familiarity with software development and QA practices (e.g. Agile) Familiarity of database and networking concepts. Working AWS knowledge (containers, EC2, S3, load balancing) Working knowledge of support tools (SiteScope, DataDog, Qualys) Working knowledge of VMWare Working knowledge with PowerShell and automation. Familiarity of SQL 2016 server Working knowledge of client / server environments History of defining and driving technical projects to completion with little guidance. Working knowledge of infrastructure capacity planning methodologies and providing infrastructure capacity assessments. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.
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Thomson Reuters is a leading provider of business information services. Our products include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news service – Reuters.
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