Analyzes customer problems of high complexity Assesses scope of impact Mitigates customer impact of issues and defines, reviews, and executes work arounds Identifies options for problem resolution and initiates action Engages others as appropriate and escalates as required Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults Liaises with various application development and content teams, customer service teams, and other software and hardware support teams. Proactively monitors production and nonproduction environments and/or applications Provides input for technical plans and solutions. Provides technical guidance to less experience analysts Has in-depth knowledge of a technical discipline or area and provides subject matter expertise Provides task directions to other analysts. Conducts root cause analysis and correlation of other system and/or application problems of high complexity. Works on medium to large, moderately complex projects/issues that require increased skill in multiple technical environments and disciplines. Leads project planning sessions with team members where there are projects within the scope of the support team. Manages multiple and sometimes competing priorities. Prepares status updates for customer problems or projects. Regularly communicates and shares knowledge with rest of the team. Performs actions aligned with defined standards The following are required for some positions but not all: Develops, configures, or supports tools for system monitoring and/or troubleshooting.* Develops software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively.* Carries out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business. * Provides ongoing maintenance of either mainframe or client/server applications or tools, depending upon projects with which previously have experience.* Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.
Backup child care
Unconscious bias training
Thomson Reuters is a leading provider of business information services. Our products include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news service – Reuters.
For more information on Thomson Reuters, visit tr.com and for the latest world news, reuters.com.