Senior Site Reliability Engineer

In this opportunity as a Site Reliability Engineer, you will: Develop, Deliver and Support: By applying modern SRE operational & development practices, you will be involved in the entire operational support, Monitoring, automation, building, and delivering high-quality solutions for the team. Be a Team Player: Working in a collaborative team-oriented environment, you will share information, value diverse ideas, and partner with cross-functional and remote teams. Be an Agile Person: with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver solutions against strict timelines. Be Innovative: you are empowered to try new approaches and learn new technologies. You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries. Be an Effective Communicator: through active engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments. The ideal candidate will be: Keen to learn complex architectures and come up to speed quickly. A self-learner, self-driven, and able to operate with minimal supervision. Able to demonstrate ownership of accountabilities. Able to successfully communicate with business partners, management, and technical team members. Experienced SRE with development or DevOps background, worked on an enterprise-scale applications. Proficient user of AWS, Monitoring tools. AWS SysOps Associate or DevOps professional certified. Proactive in raising problems and identifying solutions. Strong sense of customer service. Able to work in a highly collaborative team setting. Approaching work with a DevOps and continuous improvement mindset Primary Responsibilities: Represent operations in a technical fashion to leadership and development teams. Engagements that evolve the stability, scalability, and supportability with development and other operations teams to continue evolving our monitoring and operational procedures for the architecture. Contribute and develop documentation on Application services, infrastructure details, Recovery Procedures, Root cause analysis, and post-incident review. Create and manage application and infrastructure dashboards and runbooks, automate the playbooks Perform change management functions involving software deployment and server maintenance requests. Documenting the change procedures/instructions and presenting in change advisory board meetings for necessary approvals. Respond to and mitigate incidents as they occur within the environment. Security best practices for cloud. Design, create and manage the performance, availability, recovery requirements, and standards across the Observability Platform. Impact the engineering function by influencing decisions through advice, counsel, or facilitating services Demonstrate high proficiency in automation, system monitoring, and cloud-native applications. Preference to work in an Agile environment committed to continuously improving that environment. Perform Troubleshooting, deploy systems or execute maintenance tasks as necessary to meet the specified SLOs Perform periodic on-call duty on a rotational basis. Minimum Qualifications: Bachelor`s degree Minimum of 5 years of experience in enterprise-level operations support role OR DevOps role. Working knowledge of infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks) Expertise in observability and monitoring tools, like Dynatrace, Datadog, AppDynamics, Splunk, etc. Deep understanding of Application performance monitoring (APM) and user monitoring. Experience with Load balancers and AWS services such as AWS ECS, EMR, State Machines/ Step Functions, CloudFormation, CloudWatch, Lambda, SQS, ECR, Fargate, Elastic Search, networking concepts, etc., Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.g., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ) Knowledge of Infrastructure as Code (IaC): Ansible, Terraform, AWS Cloud Formation, etc. Apply standards of cloud compliance to application design to achieve reliability Ability to analyze application and server logs, error interpretation Incident response and recovery: SREs are responsible for responding to incidents and implementing processes for incident response, monitoring, and automated recovery. Ability to code in one of the programming languages (Java, C#, Python, JavaScript, etc.) Working knowledge of ITIL Change and Incident management processes. Experience in site reliability engineering in Java, Kubernetes, Kafka, and Database platforms (like Postgres) Excellent written and verbal communication skills and strong collaboration skills. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.