Primarily responsible for administration of Production and non-Production ServiceNow instances Responsible for design, documenting, testing and modification of ServiceNow code. Works to identify risks & issues following appropriate escalation procedures. Responsible for engaging with ServiceNow support engineers and third party development team to troubleshoot and resolve ServiceNow issues Responsible for being a part of the on-call ServiceNow team. Independently provides proactive problem management in order to deliver high service levels. May follow up on root cause analysis and resolution of problems. Provides detailed implementation/project plans across multiple, complex work streams according to ServiceNow standards and ensures project processes and timelines are understood and followed within the Platform Engineering team. Provides assistance for the reduction in volume and mean time to recover incidents within the ServiceNow environment by providing high-level, independent trouble shooting on technical issues. Produces, delivers, and maintains appropriate ServiceNow documentation for systems in accordance document control standards and procedures. Stays abreast of recent developments in the ServiceNow community, including new technology and business news that may impact vendors’ ability to provide service. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.
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Thomson Reuters is a leading provider of business information services. Our products include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news service – Reuters.
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