Team Leader - Order Management

The role is to ensure EBO OTC – Oder Management team delivers all operational requirements across regions, manage key stakeholders and be responsible for customer service par excellence. The role is expected to be flexible to work in shifts (including night shifts). Candidates interested in applying for this role should possess a minimum of 2 years of Team Leader experience. Knowledge of order lifecycle management and customer service process is preferred. Major Responsibilities / Accountabilities · Manage staff size of 6 to 12 Responsible for managing staff, providing leadership and expertise to their team, meeting targets for compliance and service levels Ensure that planning activities to enable accurate and timely order management/fulfilment are carried out. This includes: verification of permissioning needs, communication requirements and general customer needs: provision of timeframes and setting customer expectations as appropriate; Escalate all delays to internal groups as appropriate Ensures that there is constant communication with stakeholders and senior management to ensure service and delivery Inspires team to meet customer requirements and improve quality standards by setting high standards. Ensure that teams meet relevant compliance needs of the organization. Uses statistical information to help operational management of issues, improve quality and customer experience while reducing costs/waste. Review and analyze the effectiveness of operating procedures, recommending changes and improvements as appropriate and possible impact on operations. Communicates effectively with other personnel, globally, sharing knowledge at all times and adopting best practice Works with support teams for optimum support of Operations Manage and escalate individual team member performance issues accordingly. Communicates clearly on Pay for Performance culture and principles and the linkage to Rewards Qualification: Graduate/post-graduate in related field such as Finance or Economics Knowledge of financial markets and instruments is a plus Six Sigma training and/or experience is a plus Skills: Should have good working knowledge of the subject matter – SAP quote to order and Entitlements. Proven ability to build successful relationships with internal stakeholders and external clients. Frequent face-to- face, telecon and videocon communications will be required with key stakeholders and customers, other regional teams, Project team, Business Units, Editorial, Focus Group Account Customers, Ability to grasp technical concepts, understand diverse hardware platforms, operating systems, data communications and networking Understanding of financial markets and Thomson Reuters products; Detail oriented with strong analytical skills Ability to communicate at all levels and works as and manages a team Ability to work independently on multiple activities, showing appropriate prioritization and escalation skills for themselves and team. Encourages and enables compliance with team practices and methods of working whilst seeking proactively to improve Flexibility and an appreciation of a fast-moving and international environment Should be flexible to work in shifts. Professional Experience 5 Plus years of relevant experience in leading and managing teams including customer facing roles. Proven People Management experience in leading large teams Demonstrated knowledge on process and domain Experience in working with global Teams/Customers At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Intrigued by a challenge as large and fascinating as the world itself? Come join us. To learn more about what we offer, please visit careers.thomsonreuters.com. More information about Thomson Reuters can be found on thomsonreuters.com Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com. Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. 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