Agency Solutions Manager | US Independent Agencies

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About the Team & Role:
At TikTok, our Global Business Solutions (advertising) team plays a crucial role in generating revenue by promoting our advertising solutions, onboarding new clients, driving effective ad campaigns, and more. As the TikTok community grows at an unprecedented speed worldwide, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real-time. The US Agency team works with each of the Holding Companies and Independent Agencies across all categories. They are responsible for enabling advertising on the platform and connecting users with brands. The ASM will partner closely with the Agency Partnerships team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. You will establish and strengthen key client relationships with a focus on agency education, client satisfaction, and revenue enablement. Success in this position requires a great focus on client service, ability to thrive in a rapidly changing work environment, and provide custom solutions for agencies leveraging our unique suite of ad products. TikTok follows a hybrid work schedule that requires employees to work in the office a minimum of 3 days a week, or as directed by the manager/department/office. We regularly review our hybrid work model, and the specific requirements may change at any time. This position is full-time and based out of our Austin, TX office, which follows a 4 day in-office schedule.

Responsibilities:

• Manage and grow agency client relationships for advertisers.
• Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies.
• Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs.
• Collaborate with XFN partners to develop process/workflow for new opportunities, product adoption and liaison with enterprise partnership teams.
• Identify optimization opportunities for improving performance.
• Demonstrate expertise in all matters relevant to the agency's book of business, including escalation and troubleshooting to resolve client issues.
• Consult and coach clients and agencies to achieve greater results on TikTok solutions.

Qualifications

Minimum Qualifications:

• Experience in account management and/or client services roles within digital advertising
• Knowledge and experience working with US Independent Agencies

Preferred Qualifications:

• Experience prioritizing and managing tasks within a fast-paced environment
• Ability to analyze data and identify insights
• Track record of supporting revenue goals
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
• Creative, outside-the-box thinker and strategist.
• Excellent communication and presentation skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2