Appeals Specialist - French

TikTok

4.5

(6)

Dublin, Ireland

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A230665

    Position summary

    Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.

    Responsibilities:

    1. Act as the intermediary between both internal and external customers and the Ads Integrity team to handle their daily queries and questions.
    2. Collect customer feedback, address issues and concerns, and provide support to achieve business success via our platform.
    3. Execute both quantitative and qualitative analysis of data and trends to deliver insights on various dimensions such as policy, system and process that will drive optimisation and continuously improve customer satisfaction.
    4. Work closely and hand in hand with other departments to respond quickly to relevant service-related needs.

    Qualifications

    Minimum requirements:

    • Fluent French language skill, plus English.
    • B2B or B2C service related work experience; with a strong willingness to support internal and external customers to address their issues and develop their business on the TikTok platform.

    Preferred requirements:

    • Good general IT and MS Office skills, with a good knowledge of advanced internet functions.
    • Ability to work in fast and evolving workflows with an eye for detail.
    • Ability to maintain a high degree of confidentiality while meeting strict deadlines.

    We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

    Equal Opportunity
    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.