Appeals Specialist (Korean Speaking)

TikTok

4.5

(6)

Kuala Lumpur, Malaysia

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A147297

    Position summary

    ives to mitigate risks in Ads and ensuring advertiser quality on our platform. The team also provides efficient and high quality reviews to unlock good revenue and focus on brand safety and user/Advertister experience.

    Responsibilities

    1. Act as the pivot role to bridge customer (both internal & external) and Ads Integrity team to handle their daily queries and questions;
    2. Collect customer voices, address their issues and concerns and support them to achieve business success via our platform;
    3. Execute both quantitative and qualitative analyses of data and trends to deliver insights on various of dimensions such as policy, system, process to drive for the optimization to continuously improve customer satisfaction;
    4. Work closely & hand in hand with other departments to respond immediately to relevant service related needs.

    Qualifications

    1. English as working language, and proficiency in Korean to review content in the Korean language;
    2. Computer fluency and understanding of software and advanced internet functions;
    3. MS Office skills;
    4. Customer service related working experience, strong willingness to support internal and external customers to address their issues and develop their business on our platform;
    5. Ability to work in fast and evolving workflows with eye for detail;
    6. Ability to maintain a high degree of confidentiality while meeting strict deadlines.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.