Budgeting & Workforce Program Specialist , Trust and Safety

TikTok

Singapore

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Responsibilities The Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operations performance of the extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards, and guidelines to keep our community safe. What will I be doing? - Prioritize BPO resource allocation based on the capacity forecast in order to deliver BPO recruitment plans on a regular basis. Optimize and streamline BPO budget & resource allocation processes. - Engage and work closely with partner operations managers to collect insights, staffing bandwidth, and support budget planning. - Monitor real-time staffing status and provide feedback to the operations planning team if reallocation of the workforce is needed. - Support the development tailored BPO budget plans on a periodic basis and enforce their execution in compliance with the company's financial and legal requirements. - Prepare analysis based on the current and historical BPO expenditure data. Identify discrepancies between the budget and actual spending, forecast spending throughout the year, and propose any changes needed for certain programs. - Work closely with platform team and provide support to the optimization of existing tools and design new tools for BPO workforce allocation and billing process. What should I bring with me? - Bachelor's Degree or higher. Major in qualitative (i.e. Finance, Mathematics, Data Visualization, Economics, SCM) or business administration would be preferred. - At least 2 years of working experience in similar capacity. - 1 year+ advanced analytical skill of MS Excel; experience in workforce planning, workflow management, and financial analyzing would be preferred; BPO/call-center experience would be a plus. - Excellent english communication skill, both written and spoken. - Thrilled to be working in a fast-paced cross-functional team. Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.