Business Planning & Programs Manager - Trust and Safety

projects, strengthen fast-moving engagements, and push for T&S to reach new levels of organizational maturity and impact. If you are a high level thinker that is energized by cross-functional leadership and on-the-ground execution, this is the role for you.

Responsibilities:

• Own and drive multiple high-priority projects focused on Trust & Safety impact.
• Lead projects from conceptual stage to launch/execution: Define scope, schedule, key milestones, tasks, deliverables and ownership for timely and effective delivery of project outcomes at scale that strengthen T&S's readiness for emerging challenges and opportunities.
• Establish frameworks, tools, and governance processes to enhance operational efficiency, accountability, and consistency across T&S.
• Orchestrate the efforts of cross-functional teams across global time zones and geographies, including adaptive stakeholder management and escalation of blockers as necessary.
• Anticipate T&S leadership needs by providing proactive, executive-level communications on project progress, contribute thought leadership to initiatives, and deliver exemplary partnership and support.
• Help Trust & Safety reach greater levels of organizational effectiveness.
• Listen for, identify, and synthesize regional operational pain points; elevate high impact opportunities and shape cases for transformational change.
• Help grow the Program Management practice; develop new tool sets, processes, methods, and infrastructure to reach higher levels of domain maturity.
• Role model fact-based decisions in everything we do; proactively support the organization in sourcing data and generating insights for enhanced decision-making and outcomes.

Qualifications

Minimum Qualifications:

• 5 years of experience in complex program management, strategic planning, business process improvement, performance management, and/or change management.
• Highly organized with the ability to skillfully manage multiple projects and diverse stakeholders.
• Highly adept at cross-functional communication and stakeholder management.
• Exceptional interpersonal and influencing skills.
• Highly entrepreneurial self-starter capable of driving forward fast-moving projects.
• Proven ability to rapidly identify problems, thoroughly analyze them, and deliver pragmatic solutions.
• Adept at handling confidential information and situations with care and confidence.

Preferred Qualifications:

• Experience directly in Trust & Safety or a comparable technical field or complex global organization.
• PMP, Lean SixSigma Black Belt (LSS-BB), Design Thinking and/or Agile certification(s).