Why you should apply for a job to TikTok:
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#A14246
Position summary
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Team Introduction
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a quality specialist to manage the compensation process in the right place, and to recover the customer's experience. We prioritize the above needs and help the company remain competitive in the eCommerce field.
Roles & Responsibilities
- Validate and review compensation requests from TikTok E-commerce Global team accurately, effectively and efficiently, to ensure compliance to the Compensation Quality Audit attributes.
- Partner Service Delivery teams to identify gaps and improvement opportunities with regards to manual compensation issued to Buyers.
- Innovate towards the compensation guidelines, process, product and policy, aligned with the needs of the business.
- Address and close gaps through data analysis, provide feedback and share improvement plans to help relevant stakeholders eliminate potential risks.
- Recommend, implement and monitor preventative and corrective actions to ensure that compensation quality standards are met.
- Ensure that compensation processed by Service Delivery team is being charged to the correct liable party.
- Analyze and summarize daily / weekly / monthly compensation tickets and provide review results to identify root causes and recommend improvement plans.
- Minimum 2 years of working experience in a similar role or a quality assurance role in the Customer Service industry.
- Fast learner and a good communicator as we support our global market business.
- Possess cultural sensitivity and understanding relating to global / regional buyer painpoints. Familiarity with compensation in the form of voucher and coupon, would be a good plus.
- Good attention to details and have a passion for maintaining a high standard of work.
- Resilient and persistent when it comes to handling routine daily tasks efficiently and accurately.
- Experience in an e-commerce and/or customer service environment is a plus.
- Flexible and Adaptive to a fast paced environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
What are TikTok perks and benefits
Lactation facilities
Fertility
Unconscious bias training
Networking
Succession planning
Diversity recruiting
Diversity performance
Short term disability
Paid paternity
Paid maternity
Paid adoptive
About the company
Industry: Technology: Consumer Internet
As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.
Why you should apply for a job to TikTok:
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.