Client Solutions Manager - Global Business Solutions

TikTok

4.5

(6)

Bogota, Colombia

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A197247

    Position summary

    our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. The Spanish Speaking South America team (3SA) covers the PanLatam business out of Miami, Colombia, Argentina, and other countries in the region.

    About the role:
    The Client Solutions Manager (CSM) will report into the Client Solutions Lead and will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a fast-paced work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.

    Responsibilities:

    • Manage and grow post-sale client relationships and revenue for advertisers
    • Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
    • Grow revenue, educate and lead upsell conversations with clients post initial sale
    • Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
    • Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
    • Identify optimization opportunities for improving performance
    • Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
    • Consult and coach clients and agencies to achieve greater results on TikTok solutions

    Qualifications

    Minimum Qualifications:

    • Must be willing to work in Bogota, Colombia
    • 4+ years of experience in account management / client services roles in digital marketing or ad tech - experience with auction-based ad networks
    • Experience prioritizing and managing tasks within a fast-paced environment
    • Fluent in Spanish & conversational in English (due to the business requirement in the region)

    Preferred Qualifications:

    • Ability to analyze data and identify insights
    • Track record of supporting revenue goals
    • Experience in performance advertising and managing significant, complex and scaling challenges
    • Experience diagnosing and solving technical problems with product and engineering teams

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.