Commerce - Anti-fraud Investigations and Operations Program Manager

lities, and collaborate with cross-functional teams to mitigate or prevent occurrences of fraudulent activity

• Respond to escalations, and manage the incident until the case is resolved.
• Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
  -Collaborate with product and data teams to build solutions to prevent platform exploitation proactively or reactively.
• Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) crime-related activities;
• Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams;
• Perform other ad-hoc tasks related to fraud operations.
• Expect 10~20% of travel as needed.

Qualifications

Minimum Qualifications:

• 3+ years of professional experience in operations, and investigations related to fraud and payment abuse (chargebacks) in Brazil, Brazilian e-commerce experience preferred.
• Detail-oriented, highly analytical, and strong project management skills.
• Strong ability to gather information from various online sources and community groups.
• Capacity to draw actionable insights from datasets; knowledge of SQL. Python, or equivalent is a plus.
• Proficiency in English and Portuguese is required for the role.

Preferred Qualifications:

• Ability to understand opposing points of view on highly complex issues.

Please submit resumes in English