Consultant, Insights & Planning, Trust & Safety

TikTok

4.5

(6)

Dublin, Ireland

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A81208A

    Position summary

    fety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

    Within the Trust & Safety team, the Enablement team aims to be the strategic partner of T&S, driving collaboration, optimization, and synergy for T&S global functioning, whereas other T&S functions fight at the frontline for content integrity and community safety. We facilitate the application of smooth cross-functional/cross-region/cross-culture corporations, support and training, and drive change initiatives for leadership within the organization so that they fight with maximum efficiency and sustainability.

    Within Enablement, the mission of the Insights & Planning Team is to help Trust & Safety find its true north in the ever-evolving industry landscape, prioritize and optimize its projects and workstreams, and empower T&S to maximize its organizational efficiency and achieve its strategic goals.

    It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
    Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

    What will I be doing?

    • Conduct quantitative and qualitative analysis into the trust & safety industry landscape;
    • Identify emerging trends within the trust & safety industry and pioneer in driving changes to make our organization future-ready; design long-term strategic roadmap
    • Analyze community ecosystems and external perceptions with global perspectives, collect and analyze industry/survey data, user data and proprietary data to test, support and improve decision-making in global safety operations;
    • Be the strategic partner of key ByteDance and TikTok leaders, support them on critical initiatives; maintain strong partnerships with key business functions, facilitate efficient and effective cross-department and cross-country communication and collaboration;
    • Consistently run methodology updates and knowledge base enrichment, and aid in the empowerment of the team.

    Qualifications

    What should I bring with me?

    • 3-7 years of experience in strategic consulting, content strategy, safety strategy, or equivalent; experience in management consulting for internet products/services or trust and safety is a plus;
    • Analytical skills, able to leverage data to identify challenges and solutions, and to transform information into insights; strategic and lateral thinking
    • Self-driven team player with a strong sense of ownership, able to deal with ambiguity and good project management skills; able to adapt to flexible working hours;
    • Excellent communicator, with a curiosity for cultural nuances;
    • Passion for a career in a tech firm with product lines in UGC content, entertainment and social media.
    • Interest in the content ecosystem and can see the big-picture; deep knowledge of short-form video/social products, capable and willing to learn about the development potentials as well as bottlenecks of product and operation;

    Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    #LI-AS

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.